Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We were not able to go on the trip because my wife had a stroke. I got everyone except for one chintzy hotel and one in-country airline that canceled for no charge or refunded me. I'm asking for less money than I paid for the policy. They keep asking me for more and more detailed documentation. I have a feeling they are going to deny my claim.
Charles H. would
recommend this plan to a friend or relative.
I crushed my pinky finger in a door in Costa Rica and had to have it cleaned, stitched, x-rayed and splinted, which happened in a variety of little towns with varying degrees of medical facilities over a series of days. (They did a great job, but the teeny town where it happened didn't have X-ray equipment.) There were several different bills, which I paid both on site in Costa Rica and once I got back home. I uploaded all the invoices to WorldTrips Atlas, and just as I was about to follow up after about 10 days, a check for the entire amount showed up in the mail. So, communication was minimal, but they paid in full and the travel insurance was well worth it, even for just a pinky injury.
My main complaint is the unnecessary opaqueness of the process when I contacted them immediately after my injury. Only after I called their assistance services was I told that: 1. This travel insurance only reimburses (does not pay at the time) unless you are admitted to a hospital, and 2. That the assistance line is for emergencies only, not claims. The claims line is only open M-F 8:30 am to 5 pm EST, which is shocking considering people are literally traveling all over the world, in every time zone. The claims line does have a voice message at all hours, but only if you call during its business hours does the voice message say you can and should file your claim online, and gives a web address. Which I misunderstood because it's CBPConnect.com, but I heard as CBTconnect (so that could've been more clear). And why wouldn't that message be played during non-business hours also? When I was unsure how the process worked and what I should do, this odd level of unhelpfulness just added to my stress.
But overall, it worked and I ended up happy with my coverage.
Stephanie F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Great Insurance for the price. Again, we were fortunate to not have any problems and didn't need to file a claim. Nice to have it in your pocket though if needed.
Randall L. would
recommend this plan to a friend or relative.
I have purchased this particular plan for several different trips. When I fill in the parameters that matter to me for travel insurance, IMG LX invariably surfaces as the best choice, and at a competitive price, too. If I ever do have to file a claim, I hope we would be well-covered and well-treated by IMG.
Yvonne C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This was the first time we have had to file a claim. My husband got sick on a cruise and ended up with a $8,500 medical bill. We did have to pay it out of pocket, but we were reimbursed for the entire amount. Very easy process and we had the money in our account in approximately 30 days. I would definitely use this company again.
John R. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately we did not need to put in any claims. The policy was robust and gave us peace of mind knowing that if there were COVID issues we would have had coverage for the expenses.
Daniel O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.