Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
This was our third Generali insured trip and we are very happy to continue. The coverage is comprehensive and reassuring. the price is reasonable though relatively high, and the on line access and information are great.
randall m. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I have bought insurance from IMG through Insuremytrip for many years. I have spent thousands of dollars. I filed a claim with IMG for a trip taken in June to Europe. It was a small claim of about $375 for an unused hotel accomodation due to a flight cancnellation. They have given such a hard time. First it was denied, then I sent in an appeal after rereding their policu definitions. Again, wait, perhaps no decision until 2023. Really for a claim of $375 from a long time customer.
I wil never sue them again and I travel extensively.
Rosemary M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are sorry we did not meet your expectations. As a longstanding customer of IMG's we value your feedback and take your concerns very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
It was great knowing we were covered for any circumstance. Didn’t need to use any of it because our trip to Vietnam and Cambodia went perfectly but had such peace of mind knowing we were covered!
Curtis N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
In April 2023, I had a scooter accident in Vietnam. I filed my first claim on May 18, 2023. Since then, I have been trying to get a response from AIG related to my claim. There is no one to call. They do not respond to my e-mails. The dozen or so documents I sent could have been reviewed in an hour. Yet, over a month has gone by and I still do not know what is going on with my claim. I keep sending e-mails asking for an update or status, but get nowhere. I have already paid out $3500 in medical and travel expenses to my credit card company. The average person cannot carry this amount for more than a month. Yet, here I am still waiting on any kind of response from AIG. I feel like I will never, ever get an answer from them.
Sean S. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We appreciate the feedback regarding your experience and apologize for the longer than anticipated processing time. Claims are reviewed in the order they are received. Our claims team will reach out to review what documents are needed in order to process this claim. Thank you,
The day the WHO declared a global emergency (January 30, 2020) due to corona virus the IMG/Insuremytrip website went dark claiming IT issues. Now 24 days later the site is still down for taking any new claims. Waited for over 3 weeks to file a new claim and still can't. do not trust that this company is financially solvent to follow through with their promised coverage. They have a lot of nerve asking for a review when they still can't process a claim. zero stars were not an option for promptness or satisfaction but should be.
Mathew L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
When my wife broke her arm a few weeks before our trip we had to cancel and were able to successfully utilize the Trip Cancellation coverage.
The policy did cover the value of Chase points used to pay for the non-refundable flights which was good and what I expected but was not certain of. Chase would have covered via secondary if needed but it was not needed.
I felt they were a bit slow in processing and stated a 30 day processing time which seemed a bit excessive. They also did not cover the non-refundable costs of Visas which were several hundred dollars and a bit surprising to me. They used an exclusion for government regulations as the reason but that seems pretty lame to me. This is trip cancellation coverage and Visa costs are something that are foreseeable and should be covered.
Nanci W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.