Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I needed to make a change in the dates of coverage, as we left a day earlier than originally planned. I submitted the change form about a week before my departure. I received a phone call several days later, which I was unavailable to answer at the time. I called the person back at the number she provided and left numerous messages for her to get back to me, which she never did. Finally in desperation, I called the number for claims because we were leaving the next day and reached someone who was able to make the change and process the additional payment required. This is the first company that charged me extra for an additional day, and their communication was very poor when I needed to reach them. I don’t plan to use this company again.
David W. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The tragic events of October 7, 2023 and ongoing conflict contributed to the decision by my travel operator to cancel the trip to Israel. Nationwide said that because the tour operator didn’t cancel within the first 30 days of the “terrorist event” that no coverage existed. No tour operator has given tours in Israel since October 7 so that was just a way for Nationwide to avoid any liability. Later when I appealed, they shifted to saying it was a declared “war” despite the fact that Gaza isn’t a “country”. I've used Nationwide over 10 years and only had one other claim and that took months to settle. Buyer beware when traveling to any part of the world that has ongoing civil or military events. Most trip insurance will either not cover the “terrorist” or “war” claim or find a way not to pay the claim using word salad or creative interpretations to avoid payment. Fortunately after all of this, the tour operator refunded our trip deposit and British Airways provided a reasonable time frame to use the value of the air tickets to take another trip.
Robert C. would not
recommend this plan to a friend or relative.
While I did not have to make a claim, I know someone on my cruise that had a medical issue and ended up with a medical issue that cost several thousand dollars aboard the ship. They did not have insurance.
Douglas K. would
recommend this plan to a friend or relative.
Trip was canceled 5 days prior to departure due to insured becoming ill with Covid-19. Claim was filed 1/23/24 and is still in review as of today (3/19/24). Additional (duplicate) medical information had to be provided 3 weeks ago. It appears that claims for multiple insurance companies have to be processed by one clearing company and this seems to slow down the slow down settlement time. Plan was not reviewed due to this delay.
William L. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
So much distrust with this type of insurance. I was hopeful at best that you would even cover what we thought might be a claim that should be covered. And I don't think it was clear enough what exactly would be covered when purchasing or even after reading the policy. I just wanted to be covered if me or my kid got sick the night before the trip.
Aaron W. would not
recommend this plan to a friend or relative.
I’ve used other groups before, but luckily as with this policy I did not have to file for anything. I bought this plan as it appeared very comprehensive when compared to other plans as well as well priced. Additionally, Clark Howard recommended this company. He generally does his homework and is a reliable source.
Jewelynn M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.