Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Our trip was cancelled. We were very upset that the plan didn’t consider an exception request to cancel this insurance due to corona virus outbreak. We sent that request explaining our age and a travel ban from our job. Also sent a proof of trip cancellation that we no longer needed this insurance.
We seriously consider not to use this insurance for our future trips.
Leonid and Irina Raksin.
Leonid R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for providing your feedback. Generali has offered the following response:
"We're sorry the coverage didn't meet your expectation. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages. We also want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details."
I am quired about the possibility of some thing being covered by the plan. I waited 75 minutes on hold the first day before I gave up and finally got to speak to a human after more than 100 minutes the next day. You should be ashamed with yourself to provide such a piss poor level of customer service
Paul B. would not
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I liked this plan to cover 3 hours flight delay, but in my case I wanted insurance to cover meals when flight schedule changed. My flight changed earlier than original time , so that I missed a hotel breakfast and needed to purchase it out of my pocket. Both Air line and insurance did not cover this portion even this is not my fault.
Yukinori Y. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I selected this plan mainly because for the additional medical option it offered. The price was reasonable and luckily I had no reason to make a claim as my trip went smoothly.
JOYCE L. would
recommend this plan to a friend or relative.
We lost expensive train tickets. I called the company and was told how to file a claim and the agent told me we were covered up to $150/ per ticket. We had to repurchase the tickets for our return trip on the train.
We filed all the appropriate paperwork but the claim was denied as lost tickets aren't covered. I wish we had been told this when I called. Very disappointing to find this out after going through the process of completing paperwork.
Florence P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We apologize for the confusion. Unfortunately there is no reimbursement for lost tickets as you were told by the iTravelInsured claims department. Travel providers do not like to deny a claim before reviewing all the details. Although this takes time, it is also for your protection and ensures that your claim would not be unfairly declined without first reviewing the details.
Please call us at 800-487-4722 if you have any questions or concerns.
Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.html
Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
"We're sorry the coverage didn't meet your expectation. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages. We also want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details."