Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
You never know how good a policy and company is until you file a claim. Fortunately that was not necessary. I always use Insure My Trip because their agents are knowledgeable and very good at answering all my questions. There's never any pressure and I feel comfortable with their recommendations.
Roger L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I submitted the required documents and months later they asked for more information including wanting a statement from the physician in Peru who speaks no English . I called customer service and was treated with a very rude response. I don’t know why they are making this so difficult. My claim was for less than $400 and I received an email today stating that the claim is closed. Why? This seems like fraud.
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
Michael K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hello Michael. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
I did not get any satisfactory results to my claim. Agents request over and over again documents and proof of documentation without any accomplishments. If we buy an insurance is to have a piece of mind to feel protected not to get more agony when the problem arises.
Ximena C. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I filed a claim for damages to my computer and an electric beard trimmer that occurred while my baggage was being transferred between hotels while I was on a tour in Turkey. It took some time and I submitted lot of paper work, but I was finally paid for the damaged items. I am happy with the outcome and I would recommend IMG, but I would also caution anyone who needs to file any kind of insurance claim to obtain as much documentation of your claim AT THE TIME of the injury or damage. Complete records are essential for quick compensation.
Steven O. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Your Generali Global Assistance Standard plan does include Secondary Coverage which means that this coverage will be paid after any other Primary collectible insurance has paid the claim and the Primary policy limits have been exhausted. In the event of a medical claim, you may have to pay the medical provider out of pocket and receive reimbursement at a later date.
Generali would like their customers to understand the coverage details of their plans and to stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase. Please contact (800) 348-9505 or [email protected] with additional questions. Generali plans also offer a free look back period with all of their plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. If you have further questions, please contact Generali at the phone number or email above.