Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I would not recommend them at all. I ended up having to contact them using social media several times to get them to pay attention to my claim. Even then it took months to get it approved and a check sent. They also didn't pay my misc. cost that happen after my flights were cancelled. I love insuremytrip and will continue to use them. I will not be buying from this specific insurance company again.
Benjamin S. would not
recommend this plan to a friend or relative.
10 of
11 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Please see the following response from C&F Travel Insured.
"Thank you for your feedback. Our apologizes for the frustrations you’ve experienced during your time with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected]. We appreciate your patience."
I broke my arm in Morocco and needed surgery. The claim process was a bit complicated but I did receive compensation for the medical part. Unfortunately, I needed transportation to rejoin my group and that was not covered. Overall I was happy with the results. Another complication was that I had another travel insurance policy for my trip to Costa Rica and the 2 plans got mixed up. It was resolved after about 30 minutes on the phone.
Rosemary W. would
recommend this plan to a friend or relative.
i submitted a claim and was asked for all sorts of documentation. finally was assigned a claims adjuster who was not responsive and didn't return calls. after 3 months, finally got in touch with someone who seemed capable and was told my policy didn't cover cancellation. why did it take 3 months to get that information?
KAREN H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback with us, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] any additional questions or concerns.
Out of 14 on tour, one was left behind with COVID and 2 others with an intestinal virus. Was happy to be insured in case it happened to me. Their costs to catch up with tour were high. Hoping they, too, had insurance.
Deborah K. would
recommend this plan to a friend or relative.
Submitted a claim for Morocco and cancelling the trip due to the earthquake. The policy seemed pretty straight forward; however, when I filed the claim, they asked for more detailed documentation. Some things, like the airfare with cost, dates and name I did provide, I do not know what more documentation they wished. Luckily, the travel group I went with refunded the trip. I was not aware I bought a refunded airline ticket so that ended up not being a problem. I was only out train fare, so I did not pursue further through the insurance company. The policy appeared more complicated and not as easy as I had hoped. But again, I did not finish the process but feel they just ask for more information knowing, statistically, people will not follow up/through.
Kimberly W. would not
recommend this plan to a friend or relative.
The only reason Nationwide paid up is because an advocate from insuremytrip.com contacted them after they denied my claim. Nationwide asked me for more and more details and I kept sending them what they asked for but they kept asking for the same things over and over again. When you call Nationwide, you cannot speak with anyone who who is familiar with your claim. You can only talk to someone who tells you that the adjuster needs more time and more info but they cannot provide you with any specifics. My case was as simple as possible (trip payment and airfare) yet Nationwide managed to make it an extremely complicated with multiple proofs of payment, proofs of no refunds made, proofs of trip itinerary with exact dates, etc. The person I talked to at cbconnect said that is because there is so much fraud in the travel insurance business. I believe it is because they try to wear you down so you just give up.
Joan D. would not
recommend this plan to a friend or relative.
"Thank you for your feedback. Our apologizes for the frustrations you’ve experienced during your time with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected]. We appreciate your patience."