Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
It is debateable at best. We purchased insurance coverage last summer, and the trip was cancelled due to the war in Israel, cancelled by the organizing group and agency. We got some an email from the insurer when requesting refund of paid monies for insurance puchased that stated: "there is insufficient extenuating circumstances described to allow cancellation at this time." Seriously???
Kathleen M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
Due to the war on Israel our planned trip was cancelled two months prior to when we were scheduled to go. IMG refused to refund any dollars. I find this unacceptable and therefore will let everyone I know to NOT insure with this company!
Stephen P. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The small print said the claim didn’t cover countries at war. Well, Israel wasn’t at war when I bought the policy. The war started because of a terrorist act which was covered by my policy. I’m very dissaisfied.
Elizabeth S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I’m sorry to hear your trip did not go as planned. Insurance covers for the specific reasons, or covered perils, outlined within the Policy of Insurance. Each claim is fully adjudicated based on the coverage purchased and supporting documentation. You may submit an appeal if your claim was formally denied and you have reason to believe this was an error, or if you have new documentation to support coverage. The easiest way to accomplish this is by responding to the written notification you would have received if/when the claim was denied. You can also reply here, or inform IMT so we can work together to get an appeal started for you.
I purchased a $4000 coverage plan for my trip to Israel. Unfortunately, a terrorist attack occurred, followed by a war outbreak. For safety reasons, the travel provider canceled the trip. My travel insurance, however, refused to cover the $500 non-refundable deposit I paid. They cited that the 33-day gap between the attack and the scheduled departure date exceeded their 30-day limit for coverage. This is extremely frustrating given that the conflict is still ongoing, and I am left as an innocent party affected by these circumstances.
Quinn C. would not
recommend this plan to a friend or relative.
We purchased an Atlas Journey Premier plan in early September for a tour of Israel in November, 2023. Our tour was cancelled following the October 7 violence. Our claims were paid in full two weeks after we filed them. We would use WorldTrips again.
Tonja R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I bought the insurance on Sep 28. On Oct 7 war broke out in Israel. However, the travel company did not cancel the trip officially until after Oct 23. I had bought the insurance in case of illness— not cancellations— I was a “guest” not entitled to any refund. But when I asked to cancel the insurance after Oct 23, I was told I only had a 14 day window from the purchase. I would have to have cancelled the policy even before my trip was cancelled. So I paid for nothing.
Kathleen B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We had booked a pilgrimage to Israel. We had to wait until the pilgrimage company officially canceled. They sent us the paperwork necessary to file a claim with our insurance. Once I receive that paperwork I was able to submit the claim with Insure my trip, within a week of filing. I am so happy we purchased insurance.
Charlotte M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.