Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I purchased the travel insurance for trip to Hilton Head Island where we booked an AirBNB. Upon arrival, our rental was dirty with dead bugs and roaches throughtout the home. The bed linens were dirty. Because of this we weren't able to check in to the place until the next day because the company couldn't get anyone out until then to clean the place. We had to spend $250 at a hotel for that night. Our travel insurance contained trip delay, travel inconvenience, and interruption. You guessed it, when I filed the claim for the cost of the hotel, it was denied. DO NOT COUNT ON THIS COMPANY PAYING ANYTHING. I put these groups in the same categories as home warranties.
Dana C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately I did not need to file a claim. However, the clarity & ease I experienced in the application process put me @ total ease knowing I had what I needed in place should I have needed to file a claim.
Diana J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Filing a claim was difficult by uploading all 5 documents- required written proof of delay from airport which was time consuming; Got no response from Generali until I called- had to communicate via "chat" not a person; rep said they would forward my issue to a rep - which should not have been necessary to have to ask; finally got a response a week later after I called that they would be reimbursing us for hotel and extra night of parking. Received last email two months after flight was cancelled.
Beth T. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hello Beth. We’re sorry for the inconvenience and will use your feedback to improve the claims process. Thanks for buying a Generali travel insurance plan.
We had to cancel my daughter's trip due to an injury that required surgery. I was pleased that the company sent us a check for the entire insured amount without any fuss after I filed the claim. Will definitely use them for future trips.
Hope F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
didn't have to use the insurance, so have no comment as to how well it did or didn't work.
did NOT choose that I wd recommend general to a friend of colleague; it was preselected. I am neutral.
also, re the satisfaction scale: there was no neutral to choose.
customer service rep with whom i dealt when buying the insurance was very helpful.
Kathleen B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.