Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
Grumble, grumble,
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx
UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?
UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.
Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx
UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?
UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.
Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...
Francis S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
This policy is the first time I actually had to file a claim (for a trip delay situation). The claim website was a little clunky, and I had to call customer service. They warned that there was a backlog, and results would take awhile. During the interval, I received two e-mails saying they were sorry it was taking so long, but finally they alerted me that they were paying out the amount that I had filed for, so I'm happy.
Richard M. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Update: I would give this company MINUS 5 stars if I could. Horrible service and I never got paid until I filed a claim with the state insurance commission. And then they shortchanged me by $600 and have so far been unable to provide me documentation showing why. Do not use them. Original: I filed a claim that I'd already been told was good and I've been waiting months and months! to hear anything. No one EVER answers their claims phone number. I sent FIVE emails asking what was up, and finally just got a form email back saying they're still processing it. This is completely different from any other trip insurance claim I've ever filed. Very unsatisfactory.
Marla F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Essential
Thank you for your protection! The trip went well. We are not filing any claims.
Thanks,
Yelena
Thanks,
Yelena
Yelena B. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Economy
I purchased this plan because of the positive ratings for a trip were taking to the UK and France. 6 days into our trip, while in England, I came down with COVID. I self-tested for the virus and was very sick and unable to complete the second leg of the trip and ended up staying in bed for 6 days in a London hotel. I was unable to use a pre-purchased train ticket and lost a one night stay deposit for our hotel in Paris. World Trips would not cover the expenses because I didn't see a doctor or go to a hospital even though I provided proof of the ticket and hotel purchases and non-use. To add insult to injury, I received one apology after another for the length of time they took to process the claim (almost 3 months). My advice is 1. Select another provider and 2. If you do get sick make sure you have proof from a medical provider.
Scott F. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
we always take out travel insurance on our long trips. Fortunately we had no cause to make a claim this time.
Brion W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
I liked the coverage even though we didn’t have to submit
Susan O. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Very helpful customer service when I had to change coverage destination for my planned trip from Central Asia to the U.K.
Alan T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately we did not have to use this insurance, but we were reassured because we had the coverage. I spoke to people prior to purchasing for clarification and they were very helpful.
Linda T. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
Great coverage options for the price. Easy purchasing options and I did call to ask a few questions and the reps are very helpful. I did not have to put in a claim, but I felt comfortable with the coverage if something went wrong on my trip, having that extra layer of security.
Rachel F. would
recommend this plan to a friend or relative.