Travel Insurance Reviews Travel Medical Plans
Most regular health insurance plans provide only partial or no coverage while you are traveling in another country. We offer several types of Travel Medical plans providing a range of benefits, such as medical coverage for pre-existing conditions, multi-trip and renewable protection, emergency medical evacuation, and coverage for long-term travel.
To learn more, see our Travel Medical Plans article.
WorldTrips
Atlas MultiTrip
My wife twisted her foot during our trip. We were on a cruise overseas and was not sure how the coverage works on a cruise ship. We sent an email to your customer service department just to inquire the process should we decide to seek medical attention on board. We were disappointed that we didn't receive any response to our inquiry.
Fortunately, my wife was able to self-treat the injury. We didn't need the medical help. This experience caused us to wonder the support we would receive if we ever needed customer service during an emergency.
Fortunately, my wife was able to self-treat the injury. We didn't need the medical help. This experience caused us to wonder the support we would receive if we ever needed customer service during an emergency.
Rong G. would not
recommend this plan to a friend or relative.
WorldTrips
Atlas International
This company is ridiculous and soooo shady. Just check out the other reviews.
They look like reviews made by bots/ai and they give 5 starts all the time.
In reality this company is a fraud absolutely.
First of all they have zero costumer service, zero. They don't reply to emails or messages sent to them. Then, the whole claim process is ridiculous. After you submit the claim, there's zero communication. Nobody tells you what happened. I mean, how difficult is it, to send an automated message to your email address?? Like (Claim outcome finalized) They can't even do that. You have to manually login yourself and check the limbo that's their website.
Then about the cover. WOW.
This is my first policy ever with this company. They checked my papers for 7 days, then they denied.
Without even reaching out to me, not one email, not one phone call nothing. They are not even specific about why the claim was denied.
According to them, in their final claim document. It says" Claim denied, reason, " Unable to contact the hospital, or to confirm that the insured was at the hospital".
What? Are you kidding me??? I bet they called the hospital once, nobody answered and that's all, close the claim. This is ridiculous. Also nobody ever tried to contact me. I could supply more documents if needed.
But, they outright denied the claim, and that's all.
This company is a joke, stay away from them. Literally they offer zero coverage.
Absolutely horrible experience with them.
They look like reviews made by bots/ai and they give 5 starts all the time.
In reality this company is a fraud absolutely.
First of all they have zero costumer service, zero. They don't reply to emails or messages sent to them. Then, the whole claim process is ridiculous. After you submit the claim, there's zero communication. Nobody tells you what happened. I mean, how difficult is it, to send an automated message to your email address?? Like (Claim outcome finalized) They can't even do that. You have to manually login yourself and check the limbo that's their website.
Then about the cover. WOW.
This is my first policy ever with this company. They checked my papers for 7 days, then they denied.
Without even reaching out to me, not one email, not one phone call nothing. They are not even specific about why the claim was denied.
According to them, in their final claim document. It says" Claim denied, reason, " Unable to contact the hospital, or to confirm that the insured was at the hospital".
What? Are you kidding me??? I bet they called the hospital once, nobody answered and that's all, close the claim. This is ridiculous. Also nobody ever tried to contact me. I could supply more documents if needed.
But, they outright denied the claim, and that's all.
This company is a joke, stay away from them. Literally they offer zero coverage.
Absolutely horrible experience with them.
Ralph B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are so sorry for the inconvenience you have experienced. Upon review of your file, we show all claims on the indicated policy as being processed without denial, so we would appreciate the opportunity to touch base with you and repair any defect that may have occurred. Thank you for reaching out and giving us am opportunity for improvement and we hope to connect with your to resolve your concerns.Jan 11,2024 -
MarkH
Same thing happened to me. Do not use this insurance company, they will not honor your claim if you have one.Jan 18,2024
The trip included a
cruise
tour
WorldTrips
Atlas International
Available to Puerto Rico residents.
Gary Michael D. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
What an awful company. They got zero customer service, and I don't think they care at all.
Their attitude is just whatever.
So, I've got a claim back in October. I submitted it to them in early November.
2 months later, I hear nothing from them. I had to login myself to their messy website.
There's zero communication from them. Zero.
So I logged, in, went to the claims section, and there's t he PDF with the claim outcome PDF.
I click on it. and what does it say? Denied! I had minor medical expenses under 900 USD.
In their reason for denying the claim says, " We could not contact the hospital to confirm the expenses." Are you kidding me? I'm sure they called the hospital once, and that's all, denied the claim.
By the way in two months, nobody contacted me, not even an email, or even a notice of anything.
It's absolutely ridiculous.
Stay away from this fraudulent company!
Their attitude is just whatever.
So, I've got a claim back in October. I submitted it to them in early November.
2 months later, I hear nothing from them. I had to login myself to their messy website.
There's zero communication from them. Zero.
So I logged, in, went to the claims section, and there's t he PDF with the claim outcome PDF.
I click on it. and what does it say? Denied! I had minor medical expenses under 900 USD.
In their reason for denying the claim says, " We could not contact the hospital to confirm the expenses." Are you kidding me? I'm sure they called the hospital once, and that's all, denied the claim.
By the way in two months, nobody contacted me, not even an email, or even a notice of anything.
It's absolutely ridiculous.
Stay away from this fraudulent company!
Dita G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, we are so sorry to hear about your negative experience. We are reviewing your file and would be happy to discuss further if you would like the be contacted. We appreciate the opportunity for improvement. Safe travels.
Dec 22,2023
The trip included a
cruise
WorldTrips
Atlas International
Glad I didn’t have to use the plan! Thanks
Larry R. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
GeoBlue
Trekker Essential
Have this plan yearly. Never had to use it but comforting to know we're covered anywhere in the world. Good value and peace of mind.
JEROME J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas International
Mostly peace of mind.
Carolie H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Underwriters
Diplomat International
No issues. The best insurance is the one you never use!
KEVIN K. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
WorldTrips
Atlas International
I was very impressed with the quick turnaround and the easy access to information. The information and advice received was comprehensive. Great service.
Delina A. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
WorldTrips
Atlas International
Awful company.
They have zero customer service. Zero.
So their claim procedure, takes like 2-3 months.
Then after that, they don't even inform you the result. You have to manually login yourself to their website , which never works.
On top of all that, they also never settler their claims.
They must have a 10% settlement rate or something.
Absolutely awful. Not recommended.
They have zero customer service. Zero.
So their claim procedure, takes like 2-3 months.
Then after that, they don't even inform you the result. You have to manually login yourself to their website , which never works.
On top of all that, they also never settler their claims.
They must have a 10% settlement rate or something.
Absolutely awful. Not recommended.
Steffen L. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Angie
Thank you for your review. We are very sorry to hear about your experience and would be happy to discuss further. Please reach out should you wish to be contacted about your claim and thank you for taking the time to provide feedback so we can utilize this as an opportunity for improvement.
Safe Travels-Dec 15,2023