Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Didn’t need it but was happy knowing it was covered
Judy H. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
I actually made use of the Travel Guard concierge service inasmuch as Lufthansa cancelled our flight back to the States about 24 hours before we were to take off. The alternative that Lufthansa offered had a long delay, and we had trouble arranging for alternative service, ultimately getting assistance from Travel Guard in confirming seating on a UA flight so we would arrive back in Seattle only a bit over 5 hours late. The TG concierge was better than working with Travelocity concierge, and way better than working with any airline, at least in the middle of the night.
Charles M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
With an aging father this plan gave me peace of mind during my trip. Wanted to make sure we were covered in case we had to race back home for unforeseen events. Also wanted to make sure we were covered for medical expenses in country should there be a need. Fortunately we didn't have any problems, but peace of mind is certainly worth it on an expensive trip. Customer Service at InsureMyTrip.com was excellent in helping me choose the right plan as not all plans covered what I needed.
Darin D. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
I say I was satisfied and the plan had good coverage based on the words in the policy. Of course, there is no way to tell unless a claim is filed and paid. I would probably consider AIG again for my next trip, and, honestly, hope I never need to find out how fast and effective the claims process is.
Edward F. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
Unfortunately, the basic plan did not cover my baggage delay for more than 24 hours because it was travel to final destination.
Mary G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Gold
I did not have to use any of the coverages provided, but having the travel insurance in place did provide peace of mind for our trip.
Robert C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
provided good coverage for the cost but was not needed for any loss
ADAM J. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
Took just over 4 weeks (20 business days) to adjudicate. Website says 10-15. Called and emailed who they said was my claims agent 4 times ..Never heard by phone or email any updates.
It was eventually paid and had clear cause with over 3 hr weather delay and letter from Delta saying missed flight due to weather. Straightforward claim that was very delayed
It was eventually paid and had clear cause with over 3 hr weather delay and letter from Delta saying missed flight due to weather. Straightforward claim that was very delayed
Anthony L. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
Since I didn’t have to use it I can’t comment on how well the claim process goes. But I was very happy to have it and it was a very good price. Thank you
Ann P. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
We have purchased the Travel Guard gold plan over the years because it provides the coverage we think we need. Fortunately, we have not had to make a claim until this past trip (April 2019). We contacted Travel Guard, they promptly sent the claim form package. We filled out the information requested and mailed it back to them. At this point our frustration began. Upon calling them they reported that the package did not arrive there until 11 days later. Eventually a claim adjuster was assigned. Then silence. And then short replies back that made no sense. At the end I had to get a supervisor involved. It was a simple claim through a single tour provider -- inclusive of air, ground, tours, food, accommodations. Two days after involving the supervisor, we received a call from the
adjuster to say the claim was approved and a check was in the mail. It arrived promptly. Because
of their delays with the claim I plan to look for another company to handle my travel insurance in the
future. Dealing with them again on a possible claim is not something I want to repeat.
.
adjuster to say the claim was approved and a check was in the mail. It arrived promptly. Because
of their delays with the claim I plan to look for another company to handle my travel insurance in the
future. Dealing with them again on a possible claim is not something I want to repeat.
.
William D. would not
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
-
Carol
We apologize for any difficulties that you experienced through the claims process. AIG Travel Guard would also like you to know that they appreciate the feedback. An AIG claims supervisor will be calling you for further discussion.Jun 14,2019
If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.