Travel Insurance Reviews for AIG Travel Guard


AIG Travel Guard is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel Guard.

Customers rate AIG Travel Guard plans
(4.54 out of 5)
based on 2897 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AIG Travel Guard MedEvac Per Trip Plan
I didn't need the plan but was happy it was there.
Philip G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AIG Travel Guard Basic
Provides peace of mind when traveling.
Verena S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AIG Travel Guard Basic
Good price, comprehensive coverage, and easy user interface.
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AIG Travel Guard MedEvac Per Trip Plan
I felt very comfortable with this plan. The feeling of not having to worry about any possible problems is priceless! The best part was not having to use it!
Lisa R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AIG Travel Guard MedEvac Per Trip Plan
Thank goodness we didn't need to file any claims. I do wish we had gotten the trip interruption coverage since a cancelled ferry trip cost us over $600.
Dorothy F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Silver
I did have to cancel my trip on a Caribbean cruise as my husband and I are undergoing fertility treatment. Based on the recommendations of the CDC and WHO, along with my own physician, we did not travel due to the Zika virus. The cruise lines and airlines themselves recognize that this is a unique situation and have taken steps to accommodate passengers in our situation. The airlines even going as far as fully refunding flights for pregnant or soon to be pregnant passengers flying directly to any affected country in full. In our case we we're flying to Florida for a cruise so we were not able to receive a refund. Believing that I had travel insurance for medical issues, I contacted the travel insurance company to file a claim. They told me that the possibility of contracting an illness was not covered under any plan, but that I would have coverage for it should I get sick while on the trip.

I was very disappointed. While I can understand to the general reasoning behind this policy, this was a unique situation where the governments of many countries were telling their citizens not to travel to a specific area for very serious reasons. We booked the trio before the advisory came out and I think every strongly that the travel companies should have been more helpful. Many at risk people were forced to make a health ca financial decision that they shouldn't have had to make. Luckily I was persistent in my own regard and came to a reasonable compromise with the cruise and air lines directly.

This was my first time purchasing insurance and I would be hesitant to do so again.
Rebecca O. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are disappointed with your experience. We recommend taking the time to read the Zika Virus and Travel Insurance Coverage article written by InsureMyTrip:

    https://www.insuremytrip.com/learn/travel-tips/zika-virus-travel-insurance-coverage.html

    AIG Travel Guard has issued the following response:

    "Some customers traveling to Central and South America have expressed concerns regarding a recent outbreak of the Zika virus. AIG has sent out a statement that as a general matter, under our US policies:

    - Trip Cancellation for concern or fear of travel associated with sickness, epidemic, or pandemic is not covered.

    - A customer who contracts Zika before traveling, but after purchase of the policy, could be covered for Trip Cancellation benefits.

    - Customers with Cancel For Any Reason coverage could be entitled to a percentage of their loss, depending on the level of CFAR coverage purchased (usually 50%, but can be up to 75%).

    - A customer who contracts Zika while on a covered trip, could be covered for Medical and Trip Interruption/Curtailment benefits if there is a confirmed diagnosis.

    We are happy to clarify any matters related to Zika and travel insurance coverage at 1.800.826.1300. Thanks!"
    Mar 29,2016
AIG Travel Guard Gold
The on line sign up process and payment by credit card was pretty straight forward. I called customer service one time, but cause I had not gotten the police in the mail. the reception told me it was sent but might have gone to my Spam, he sent it a gain right away and asked if I needed any further assistance. I did not have to file a claim, but that was what I wanted. It seemed like a good value for he money, Having the police and all the contact number, gave me piece of mind, I am glad I bought it.
daniel m. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AIG Travel Guard Platinum
We, thankfully, did not need to use our insurance this year, but it certainly provided peace of mind. A woman we know staying at the same resort got sick and needed to be flown back on a medical flight. She didn’t purchase insurance. The cost of the flight was $27,000.
Judy G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Guard Gold
As with any insurance, buying it isn't the hard part. It's only if you have a claim do you really find out how good they are to work with. Since I was fortunate enough to have no claim, then I can't really say. They took my money with no problem, but beyond that, I can't say.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AIG Travel Guard MedEvac Per Trip Plan
I had no issues so a full review is not possible. I was pleased with ease of obtaining coverage and will use again.
John S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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