Travel Insurance Reviews AIG Travel Guard

AIG Travel Guard is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel Guard.

Customers who have and visited Israel rated AIG Travel Guard
4.47 out of 5
35
ratings and reviews
100%
recommended
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Cruise
Filed claim
AIG Travel Guard MedEvac Per Trip Plan
While I did get sick during my trip, I had friends who took me to their personal doctor - twice - but it was covered; so I did not need to file a claim.
I'm VERY GLAD I had the coverage.
MARGARITA L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
Glad we didnt have to use it.
Judith L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
InsureMyTrip web site was very easy to use and allowed us to pick the insurance policy that covered our tour to Israel at an economical price. After reviewing multiple carriers, we decided on AIG based on price, good coverage, and previous customers’ rating of them.

Unfortunately, about 2-1/2 weeks prior to our departure, my wife suffered a bad fall causing blunt force trauma to her back. Although we were hopeful she would recover in time to make the trip, she was unable to recover sufficiently to make the long flight and endure the physical demands of the 10-day tour. So four days prior to our departure we cancelled our trip. This cost us the full price of the tour.

We called AIG Claims Service, and the agent was very sympathetic and helpful. After a short interview she emailed us the proper forms, which we filled out with the help of the doctor and emailed them back to the claims department.

In a few days I got a call back from our case worker at AIG, and she indicated that our claim was accepted and that we would be receiving our check within a few days. From the time I emailed my claim until the time I received my check was about 7 days.

Based on our experience, I would highly recommend AIG for trip insurance and would certainly use them again in the future.
James H. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Guard Gold
The customer service representative was easy to deal with and the plan was easy to understand what it covered and what was needed in case I needed to exercise the plan.
Jerry G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
Brought this plan for a two week trip to Israel. It was nice to know that I had the basics covered.
Edward L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
My baggage was delayed, and I called Travel Guard. They were able to track my bag in better time than the airline, and gave me updated information on where it was and when it would be delivered to me. Really gave me peace of mind!
Laura R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Guard Silver
Yes, with hesitation. After medical emergency, we had to go home. There were very responsive and continually checked on us. They did buy us tickets home, although the process was difficult because their first few proposals had terribly long travel and transfer plans and no way to put feet up, as doctor ordered. Finally, they came up with good connections and business class. They did reimburse medical expenses that our own policy did not and reimbursed lost deposits. The Doctor ordered rest before return, and they refused to cover hotel/food costs and taxi to airport for this, saying these things weren't medical expenses and also weren't covered expenses under the trip interruption part of the policy. This amounted to about $400-$500 that they refused to reimburse even though the expenses were caused by my husband's illness. The process of reimbursement took 4-1/2 months even though I promptly provided all of their documentation.
William S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that Travel Guard provided prompt and diligent travel assistance.

    An InsureMyTrip Customer Advocate was assigned to seek reimbursement for the hotels, meals, and local transportation expenses as a result of the injury. Unfortunately, none of the benefits provided in the Travel Guard Silver plan would cover those expenses for the event that occurred.
    Mar 18,2015
The trip included a
tour
AIG Travel Guard Basic
I have purchased insurance with InsureMyTrip in the past, and I received good coverage and competitive prices.
Sylvia M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Guard Basic
Feels good to know it's there. Did use it on another trip and they were great; covered everything.
DOROTHY K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Guard Basic
The plan gave us peace of mind while we traveled overseas. I took this plan out based on a recommendation from my sister and her husband who travel a lot. I will definitely recommend it to others and use it in the future.
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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