Travel Insurance Reviews for AIG Travel Guard


AIG Travel Guard is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel Guard.

Customers rate AIG Travel Guard plans
(4.54 out of 5)
based on 2885 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AIG Travel Guard Basic
The next time I will have the policy mailed to me as the email copy was not usable. The cost seemed to be a bit high for someone who has used your service several times and not needed to use it ever. Maybe you could implement a sliding scale for frequent users that never use the insurance.
james m. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Basic
I reviewed someone on the cruise to this plan.
James F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard MedEvac Per Trip Plan
Did not go on trip. In the hospital. Ovarian cancer surgery. Did not have trip cancel coverage.
rebecca r. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Gold
We didn't have to submit a claim, but I am so happy we had this insurance for peace of mind. We were traveling on a cruise with two small children and you never know what will come up. I will purchase again!
Ian K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Silver
For an inexpensive plan, I though sure why not.
Marcie D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Platinum
The cost was very expensive relative to the coverage amounts.
Leslie H. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. AIG Travel Guard has issued the following response:

    "Travel insurance plan costs are based upon type of trip, amount spent on the entire trip and the customer’s age and plan prices may vary greatly depending upon these factors. We also offer various types of plans with different types of coverage. Our representatives are happy to work with our customers to find the type of plan and coverage needs that works for the customer and the type of trip they are going on."
    Apr 08,2016
The trip included a
AIG Travel Guard MedEvac Per Trip Plan
I didn't need the plan but was happy it was there.
Philip G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Silver
I did have to cancel my trip on a Caribbean cruise as my husband and I are undergoing fertility treatment. Based on the recommendations of the CDC and WHO, along with my own physician, we did not travel due to the Zika virus. The cruise lines and airlines themselves recognize that this is a unique situation and have taken steps to accommodate passengers in our situation. The airlines even going as far as fully refunding flights for pregnant or soon to be pregnant passengers flying directly to any affected country in full. In our case we we're flying to Florida for a cruise so we were not able to receive a refund. Believing that I had travel insurance for medical issues, I contacted the travel insurance company to file a claim. They told me that the possibility of contracting an illness was not covered under any plan, but that I would have coverage for it should I get sick while on the trip.

I was very disappointed. While I can understand to the general reasoning behind this policy, this was a unique situation where the governments of many countries were telling their citizens not to travel to a specific area for very serious reasons. We booked the trio before the advisory came out and I think every strongly that the travel companies should have been more helpful. Many at risk people were forced to make a health ca financial decision that they shouldn't have had to make. Luckily I was persistent in my own regard and came to a reasonable compromise with the cruise and air lines directly.

This was my first time purchasing insurance and I would be hesitant to do so again.
Rebecca O. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are disappointed with your experience. We recommend taking the time to read the Zika Virus and Travel Insurance Coverage article written by InsureMyTrip:

    https://www.insuremytrip.com/learn/travel-tips/zika-virus-travel-insurance-coverage.html

    AIG Travel Guard has issued the following response:

    "Some customers traveling to Central and South America have expressed concerns regarding a recent outbreak of the Zika virus. AIG has sent out a statement that as a general matter, under our US policies:

    - Trip Cancellation for concern or fear of travel associated with sickness, epidemic, or pandemic is not covered.

    - A customer who contracts Zika before traveling, but after purchase of the policy, could be covered for Trip Cancellation benefits.

    - Customers with Cancel For Any Reason coverage could be entitled to a percentage of their loss, depending on the level of CFAR coverage purchased (usually 50%, but can be up to 75%).

    - A customer who contracts Zika while on a covered trip, could be covered for Medical and Trip Interruption/Curtailment benefits if there is a confirmed diagnosis.

    We are happy to clarify any matters related to Zika and travel insurance coverage at 1.800.826.1300. Thanks!"
    Mar 29,2016
The trip included a
AIG Travel Guard Basic
AIG made it easy to insure our trip, giving us peace of mind. Very reasonable compared with other plans.
Thomas Y. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Basic
Did not need to use insurance but it provided peace of mind. Agents always available if I had a question.
Peggy R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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