Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
March 5, 2023:
Since filing a claim my wife, Gail, has done the following: Initial claim: November 2022; had to get a agent to help get a claim number on line and December 13, 2022 submitted the requested information and received a confirmation that documents submitted were received; December 23, 2022 requesting the same information; January 6 received identical correspondence from Brandyn Dang requesting more information which was sent AGAIN; January 18 email from AIG they needed more time to review my claim, January 26 sent email to AIGTravlAlerts requesting some one call my wife Gail. Gail finally spoke to someone in Customer service who said although we check on the status of our claim the web page to check on the status has not been updated and shows closed. I insisted on speaking to a supervisor who was absolutely NO help. This is very frustrating and I am not the only one having issues with AIG. I have a friend who also is await a response from AIG since November 2022. They are quick to take our money but delays, delays, request for the same information...this is a very poor insurance company.
Since filing a claim my wife, Gail, has done the following: Initial claim: November 2022; had to get a agent to help get a claim number on line and December 13, 2022 submitted the requested information and received a confirmation that documents submitted were received; December 23, 2022 requesting the same information; January 6 received identical correspondence from Brandyn Dang requesting more information which was sent AGAIN; January 18 email from AIG they needed more time to review my claim, January 26 sent email to AIGTravlAlerts requesting some one call my wife Gail. Gail finally spoke to someone in Customer service who said although we check on the status of our claim the web page to check on the status has not been updated and shows closed. I insisted on speaking to a supervisor who was absolutely NO help. This is very frustrating and I am not the only one having issues with AIG. I have a friend who also is await a response from AIG since November 2022. They are quick to take our money but delays, delays, request for the same information...this is a very poor insurance company.
Richard P. would not
recommend this plan to a friend or relative.
13 of
14 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
Glad I had it in my back pocket... also glad I did not have to use it.
Michael W. would
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Essential
I purchased this AIG Travel Travel Guard plan for a recent cruise to the Bahamas. This was the perfect plan for my needs. It was pretty inexpensive considering all the coverage that came with this plan. And, I didn't spend more for coverage I didn't need. Was very simple to purchase this plan and all correspondence is done on-line and communication is quick and simple. I would certainly purchased this plan again.
Susan R. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Preferred
Did nit have to use it but was happy knowing I had it…
Jane P. would
recommend this plan to a friend or relative.
-1 of
2 people found this review helpful
AIG Travel
Travel Guard® Essential
Trip did not have the promoter ran off with the money two days before the trip left. I called the insurance report it would happen I was told by the agent edit with a 14 day grace. Period so I can couldn’t make a claim.
Michael R. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
AIG Travel
Travel Guard® Preferred
It’s a relief to have an insurance plan like yours in place while traveling! It was easy to make this purchase and gave me comfort. Very happy I did not need to use it yet I knew I would be ok had I run into a situation that needed it. Thank you.
Marilyn B. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Preferred
Didn't use it, but glad it was available as needed
Cecilia C. would
recommend this plan to a friend or relative.
-2 of
4 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Essential
HORRENDOUS SERVICE, FRAUD. Purchased travel insurance specifically covering trip cancellation. Trip was cancelled and full documentation of cancellation and non-refundable costs was provided.
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
Paul S. would
recommend this plan to a friend or relative.
10 of
11 people found this review helpful
AIG Travel
Travel Guard® Essential
I believe the plan provides good coverage at a reasonable cost!
Ralph B. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Essential
Keep up the good work.
Matthew N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
"We appreciate the feedback regarding your experience. We do request that all customers review our terms and conditions prior to purchasing. Our policies carry specific covered risks for trip cancellation. We want to make sure that our policy offers the coverage you are looking for. You can also contact our licensed agent call center if you have specific concerns. Our licensed agents would be happy to review the coverage we have available."