Travel Insurance Reviews for Allianz Global Assistance


Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.57 out of 5)
based on 2871 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
Allianz Global Assistance Basic
Allianz saved us from a disastrous Florida vacation trip interrupted by Mother's illness. I was contacted by a senior claims agent four days after filing our claim and received a check for our trip interruption claim amounts within 12 days of filing the claim. We were notified by e-mail even earlier as to the amount we would receive on the claim. We found their customer service reps to be helpful and claims personnel outstanding. Fortunately we also had them for coverage for a United Airlines flight during the same trip and they worked the polices seamlessly. Great Travel Insurance Company, efficient and user friendly; the best we've ever used!
Ross H. would recommend this plan to a friend or relative.
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Satisfaction
  • Empty Comment
Allianz Global Assistance Classic
For the first time ever, I actually had a good experience with an insurance company! The Allianz website was easy to navigate when searching for the right coverage and help line staff responsive when needed. More than half way through our trip, my traveling companion suffered a serious injury that required medical care, hospitalization, and early return home for us both. We each filed a claim for Trip Interruption and Medical coverage; the claim process was clear and easy to follow, and again phone support staff very helpful. Best of all, once our claim was submitted, Allianz responded quickly, and within the published timeframe, to our satisfaction. I'm impressed with the service, and will definitely use them again.
Alicia W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Empty Comment
Allianz Global Assistance Classic
I did not have to use the plan .
Nancy E. would recommend this plan to a friend or relative.
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Claims no claim filed
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  • Empty Comment
Allianz Global Assistance Basic
THANK GOODNESS, EVERYTHING WENT FINE.
Elsa V. would recommend this plan to a friend or relative.
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Claims no claim filed
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  • Empty Comment
Allianz Global Assistance Classic
The plan was competitively priced and provided appropriate coverage for my needs. Thanks!
Daniel B. would recommend this plan to a friend or relative.
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Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
EASY TO CHOOSE AND PURCHASE TRAVEL INSURANCE!
DONALD S. would recommend this plan to a friend or relative.
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Value
Claims no claim filed
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  • Empty Comment
Allianz Global Assistance Basic
We had to cancel the trip at the last minute because of illness and filed a claim for the covered loses. I had to send the documents three times before Allianz acknowledged receipt. They then paid my claim in full, even adding in an item I had missed.
Herbert H. would not recommend this plan to a friend or relative.
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Value
Claims
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  • Empty Comment
Allianz Global Assistance Basic
The only defect with this plan is that it can't be altered once you leave the US, i.e. if during you trip you decide to make an extra excursion which adds to the sum originally insured. Is there any solution to this dilemma?
Antony P. would recommend this plan to a friend or relative.
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Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your inquiry. Trip Cancellation reimburses you for your prepaid out-of-pocket expenses should you cancel the trip for a covered reason so, if you do not go on the trip, you would not have the additional expense that would have been booked while you were on the trip. Likewise, if you were not feeling well while on the trip, then it is unlikely that you would book an excursion or other activity. Of course, we do agree that there are always incidents that may arise that would not be covered by any of the Comprehensive plans, so we will bring your comment to management's attention.
    Mar 18,2016
The trip included a
Allianz Global Assistance Basic
Nothing terrible happened, but it could have. We were on a river cruise for several days, and the ship's doctor lacked even such basic supplies as butterfly sutures. Herbal wraps are helpful for swelling, but don't solve the problems of a deep or long cut.
Sandra M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
kind of hard to see how good since i did not need to file a claim
howard b. would recommend this plan to a friend or relative.
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
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