Travel Insurance Reviews for Allianz Global Assistance


Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.57 out of 5)
based on 2705 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
Allianz Global Assistance Classic
Did not need to use plan but were happy to have it and appreciated all aspects of customer service.
William T. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Fortunately we had no claim.
Terry N. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Thank you for your concern. Everything was fine.
Janet K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Unfortunately my wife developed a severe respiratory problem prior to our trip to Japan. Allianz handled the refund professionally and we received our refund for the trip within 10 days of submission. We have used them many times in the past and this was our first claim. We will continue to use them in the future.
Bruce B. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
Can't really tell the value of insurance until there has been a claim. So the best I can do is say the policy procurement and initial documentation was fine.
Norman S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
We had no claim for the Allianz Global Assistance Basic plan on this trip. On a previous trip we had a claim with the same company that was settled quickly and for more than we had requested for an overnight delay.
Willis A. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic
Fortunately we didn't need any medical assistance and didn't use our coverage while we were overseas!
Mohammed M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Quite adequate, suitable and cost-effective for my needs.
Anne G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
If you file a claim, you must follow up. If you make three claims. they may pay on two, but won't tell you the status of the third unless you call and ask if they need more information, or if it was denied and why.

If the claim meets the criteria of the purchase, they pay fully and reasonably promptly - if you followup on all claims yourself.
James R. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claims were paid. In the future, please keep in mind that InsureMyTrip offers Customer Advocates to assist customers after a claim has been filed. Our Customer Advocates can help to facilitate communication between the customer and claims department, provide a claim status update, and expedite the claims process. InsureMyTrip representatives are available 7 days a week by calling 800-487-4722.
    Nov 25,2015
The trip included a
Allianz Global Assistance Basic
Easy to do.
Therese O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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