Travel Insurance Reviews for Allianz Global Assistance


Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.57 out of 5)
based on 2712 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
Allianz Global Assistance Basic
If you file a claim, you must follow up. If you make three claims. they may pay on two, but won't tell you the status of the third unless you call and ask if they need more information, or if it was denied and why.

If the claim meets the criteria of the purchase, they pay fully and reasonably promptly - if you followup on all claims yourself.
James R. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claims were paid. In the future, please keep in mind that InsureMyTrip offers Customer Advocates to assist customers after a claim has been filed. Our Customer Advocates can help to facilitate communication between the customer and claims department, provide a claim status update, and expedite the claims process. InsureMyTrip representatives are available 7 days a week by calling 800-487-4722.
    Nov 25,2015
The trip included a
Allianz Global Assistance Basic
Easy to do.
Therese O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Did not file any claim. Not sure whether the procedure is complicated or not. Glad that I don't have to find out.
yuk y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
My husband broke his leg and we had to cancel our 3 week trip to Europe. Allianz paid us everything we lost: money not refunded from the cruise line and the flight, including the premium seats. Total $5200. Our policy cost was $394. The online service was fast and easy and customer service representatives were helpful. I have read many reviews where people expect a travel insurance to pay when they cancel for reasons other than those covered. You must read the information and know what you are buying, and then send the correct documents for a valid claim. When you do that, Allianz (and others I'm sure) will pay your claim.
Richard S. would recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Since I did not file a claim, so sure, the Allianz Basic insurance plan was great but the proof is in the pudding. I will use you again on my next cruise or trip and, should I need to file a claim, then I will know how good you really are.
Wilbert V. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Allianz required substantial documentation with my claim but once submitted I received the checks for the claim in just under three weeks. I'm very happy with the promptness of the Allianz response!
Louis C. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
Good and reasonable rates.
Stephen H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
This is the first time I have had to file a claim. Process was easy and fast. I will recommend InsureMyTrip to everyone.
Sonia W. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Everything except the auto coverage, I paid $70.00 extra to cover comprehensive auto insurance for a rental car, and they would not except it. Instead the rental car agency wanted to sell me their coverage, or put a $2000.00 hold on my credit card. I ended up not renting the car.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that the Allianz Rental Car Collision/Loss policy was not accepted by the rental car company. While rental car collision coverage can be a very helpful item to add to your travel insurance plan, some rental car companies will not accept it. Some destinations, including locations in Mexico, do not recognize third party rental car insurance. It is best to confirm directly with the rental car company prior to adding a collision/damage waiver onto a travel insurance policy.

    Please keep in mind that the rental car collision/damage waivers offered on our travel insurance policies strictly covers damage done to the rented car. Liability insurance is not included.

    If you have any questions or concerns, please call InsureMyTrip at 800-487-4722.
    Nov 13,2015
Allianz Global Assistance Classic Trip Plus
I was very happy with the price and the coverage offered. I did not have to use the plan, for which I am grateful, but it gave me peace of mind.
Deborah W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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