Travel Insurance Reviews for Allianz Global Assistance


Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.57 out of 5)
based on 2867 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
Allianz Global Assistance Basic
A very good deal. Claim was handled quickly, fairly and professionaly.
Steven J. would recommend this plan to a friend or relative.
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Value
Claims
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  • Empty Comment
Allianz Global Assistance Classic Trip Plus
In order to have a pleasant trip it is important to not have to worry, that's what this travel insurance means to me.
TUULA L. would recommend this plan to a friend or relative.
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Allianz Global Assistance Classic Trip Plus
Although I didn't need to file a claim, just knowing I had the insurance was reassuring. Thanks for making it so easy! I will contact you again for my next trip!
Margaret D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
With a one-week vacation, the Allianz plan did not provide much coverage. Our outbound flight was delayed 15 hours, but Allianz won't pay for an alternate flight until after 24 hours. Not much help.
Rodney A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your flight was delayed. The Allianz Global Assistance Classic plan covers Trip Interruption coverage in the event your airline, cruise line, or tour operator or travel supplier stops offering
    all services for at least 24 consecutive hours where you’re departing,
    arriving or making a connection because of:
    • a natural disaster;
    • severe weather;
    • a strike; or
    • a Federal Aviation Administration (FAA) mandate.

    In the future, please call us at 800-487-4722 so that we can assist you in selecting a plan that best suits your needs.
    Mar 26,2016
Allianz Global Assistance Classic
Without having had an actual claim, I can't really rate how good or bad the policy/Allianz is. It was certainly easy to purchase, and it gave me some peace of mind, but I have no idea how well it actually works, or whether Allianz stands behind the policy, whether they provide good customer service, whether there are gaps in coverage that weren't obvious to me, etc etc. I would probably buy it again for an expensive trip, just as a safeguard.
Karen S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
I didn't need to use the plan, but I definitely felt better knowing I had it.
Chere C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Fortunately, we did not have to use it.
Nancy G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
Policy offered peace of mind leading up to and during our trip.
Cecil K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
It was good to be covered, but I did not need it for the time I was abroad.
Jana F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Classic
We have never had to file this type of claim before. We were leery that we would get what we thought we paid for. The first two representatives we talked to made us ever more leery as we could not understand them or were they answering my questions. The first representative hung up on me. The third representative was very easy to understand and helpful. We sent in the needed documentation and the claim was handled promptly. We will continue to use Allianz Global Assistance and I have already recommended them to others.
Patsy P. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
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  • Empty Comment
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