Travel Insurance Reviews for Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.57 out of 5)
based on 1876 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
Allianz Global Assistance Basic
I ended up not using or needing the plan. However, it seems adequate.
Mary J. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
Coverage was what I needed and the price was reasonable.
Michael A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
Since I had no reason to use my plan it is difficult to say if the plan was good or bad; however, as I reviewed this plan and compared it to others, it seems to be sufficiently comprehensive to cover the areas in which I was interested. From a customer service standpoint, acquiring the plan and getting the necessary documentation was painless and efficiently accomplished. Also it was at a price that I thought to be very fair for the coverage provided compared to other companies.
Kathryn W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
This company is as great as others until you have to file a claim. Fortunately this time, the customer service representative referred me to her manager, who understood my claim and made it right. No matter how many documents you submit, they never pay you fully till you go over many hurdles.
Chizuko K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. In the future, if you experience issues during the claims process, contact us so we can assign a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.
    Jul 03,2014
Allianz Global Assistance Basic
it was quick and easy and had me covered.
thanks
eugene s. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
I would definitely recommend this 'walk away'
Insurance if you're driving in another country.
The 'peace of mind' is well worth it.
Judy B. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
The only thing is my daughter in law booked the trip for LGA to Phila to Shannon. On the way back, I did not want to fly from Shannon to Phila to LGA to Denver, so I booked a flight to Denver out of Phila. Consequently, US Airways would not allow me to take my luggage off the airline or direct it to Denver on my Southwest plane, so my son had to ship it to me at the cost of around $150. Your insurance does not cover this.
Toni T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
Hard to say how good this may have been, since we didn't have a claim. But the price was right for piece of mind when the whole family was traveling overseas for the first time. One tip I missed: sign up very soon after booking your travel plans so that pre-existing conditions are likely to be covered.
Richard D. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
Had a fantastic trip and did not file a claim.
Yvonne S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Allianz Global Assistance Classic
The whole process was very easy, straightforward and included very broad coverage. I emailed in a question and got a very quick reply. I would definitely come here first the next time I need trip insurance.
Maureen C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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