Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have and visited the United Kingdom rated Allianz Global Assistance
4.26 out of 5
42
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
Allianz Global Assistance Basic
Good value and glad I did not have to use it!!
Thanks
JAMES M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
The definition of trip interruption differs at Allianz than ANYBODY else- I specifically wanted to defend a prepaid hotel room against delay and interruption- when my first flight was delayed 3 hours so international connection impossible, I was rerouted 24 hours later and lost 1 night prepaid room. Every other insurance company defines this as trip interruption AND delay-but not Allianz which only covers $150/night for delay. I called at purchase, called at delay/interruption AND WAS TOLD BY AL THIS POLICY WOULD COVER MY CONCERN. It did not. Bait and switch.
Michael W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for sharing your comments with your fellow travelers.

    In response to your review, we have followed up with the Allianz Claims department to check on the details of your claim. According to them, the claim was finalized and paid up to the maximum limits the policy provided. Attached is a copy of the Allianz response to our request.

    You are correct when stating that Allianz usually covers the loss of the prepaid hotel expense under Trip Delay instead of Trip Interruption. In order for the prepaid hotel to be reimbursed under Trip Interruption, the common carrier would have had to cease operations for at least 24 consecutive hours but even then only for inclement weather, mechanical breakdown or strike. More and more plans in addition to Allianz, especially those in the lower premium range, are now covering the lost prepaid expense under Trip Delay. Nevertheless there are still a few plans available that would have offered broader coverage which may have reimbursed you for the hotel under Trip Interruption but only for a higher premium.

    In the future, you may wish to call us when quoting a policy to review the policy terms and conditions prior to purchase.
    May 17,2016
Allianz Global Assistance Basic
The only defect with this plan is that it can't be altered once you leave the US, i.e. if during you trip you decide to make an extra excursion which adds to the sum originally insured. Is there any solution to this dilemma?
Antony P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your inquiry. Trip Cancellation reimburses you for your prepaid out-of-pocket expenses should you cancel the trip for a covered reason so, if you do not go on the trip, you would not have the additional expense that would have been booked while you were on the trip. Likewise, if you were not feeling well while on the trip, then it is unlikely that you would book an excursion or other activity. Of course, we do agree that there are always incidents that may arise that would not be covered by any of the Comprehensive plans, so we will bring your comment to management's attention.
    Mar 18,2016
Allianz Global Assistance Classic Trip Plus
I was very happy with the price and the coverage offered. I did not have to use the plan, for which I am grateful, but it gave me peace of mind.
Deborah W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
I happily didn't need to make a claim but was glad to have the backup just in case.
ANN C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
Once again, I didn't need to make a claim.....that is the best part!!!! Thanks for your magic.
S.
Sonja S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I had an accident three days before leaving for London and was unable to fly. Hopefully, I will be taking the same trip in May 2016.
Pamela S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Classic
Really easy to sign up for on line. Good coverage at a reasonable cost.
James T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
It's hard to review something you didn't have to use. I am happy I didn't have to use it. It did give us peace of mind, but I hate paying more each year as we get older.
Marilyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It did give me peace of mind. Would have liked it to have just covered ticket and delayed travel expenses. My own insurance covered medical world wide.
Donna W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. All of our Trip Cancellation policies are included in a package with Trip Interruption, Baggage Loss, Medical, Dental, Emergency Evacuation, 24 Hour Travel/Emergency Assistance, Baggage Delay, and Travel Delay benefits.
    Jul 07,2015
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.69)
  3. Nationwide
    (4.65)
  4. MEDEX
    (4.62)
  5. RoamRight
    (4.61)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.65)
  3. Travel Insured
    (4.62)
  4. IMT Services
    (4.60)
  5. Allianz Global Assistance
    (4.60)