Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have and visited the United States rated Allianz Global Assistance
4.50 out of 5
144
ratings and reviews
96%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
Thankfully, I didn't need to file any claims! Everything went as planned.
Judy M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I did not need the insurance but it's nice to know I have it if I do! Protection is important when you're traveling!
Catherine Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
really horrible getting anything done with this company. impossible to get a hold of and they were not able to help me at all. I am a very honest individual, I happened to stumble upon a dishonest property owner which claimed we destroyed the property. The insurance company did not cover anything and was pointless
Dmitry G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Allianz Global Assistance has issued the following response:

    "Dear Mr. Gurvits,

    I don’t know the details of your case, but am extremely sorry to hear about your experience. We want to be accessible to our customers and provide support, even if coverage doesn’t apply to the situation. If you would like to discuss your situation further, please reach out to us at Help.Team@allianzassistance.com In the meantime, I will share your feedback so that we improve our processes and customer experience"
    May 05,2016
Allianz Global Assistance Basic
We have used Allianz for EVERY TRIP over $1,000. It is not only peace of mind, but our insurance has paid of 2 times out of 8-10 times! WELL worth the money, and we won't use any other insurance due to their helpful staff when we have had an issue, as well as prompt emails, and quick and easy checks processed on our claims! Amazing company we use again and again ....and AGAIN! THANK YOU for your service! We appreciate you and glad you are just a click away on another trip! :)
Victoria T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
15% 0f potential loss is too much to pay.
Esmond D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your review. Your Comprehensive plan premium is calculated based on the travelers' ages, the cost of your trip, and the length of the trip, so the premium will be a greater percentage of your premium.
    Apr 19,2016
The trip included a
tour
Allianz Global Assistance Basic
This is somewhat akin to reviewing a meal not tasted. It may look good but can only be accurately judged by eating the meal or using the product.
Richard L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
The plan was priced reasonable and provide the security I required.
James H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Allianz saved us from a disastrous Florida vacation trip interrupted by Mother's illness. I was contacted by a senior claims agent four days after filing our claim and received a check for our trip interruption claim amounts within 12 days of filing the claim. We were notified by e-mail even earlier as to the amount we would receive on the claim. We found their customer service reps to be helpful and claims personnel outstanding. Fortunately we also had them for coverage for a United Airlines flight during the same trip and they worked the polices seamlessly. Great Travel Insurance Company, efficient and user friendly; the best we've ever used!
Ross H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
kind of hard to see how good since i did not need to file a claim
howard b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Had peace of mind with this policy
Angela B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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