Travel Insurance Reviews for Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.58 out of 5)
based on 1993 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
Allianz Global Assistance Basic
Very happy with the service, and will be using it again on an upcoming trip.
John S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
This plan eased my mind while we were traveling, to know that in the event of unexpected problems, we would have a company to contact.
Cheryl T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic
Allianz came highly recommended and lived up to expectations. I chose the policy because I liked the coverage options, but what will make me a return customer is the quality of response on the loss that did occur. It was a badly delayed suitcase! After poor response from the airline, Allianz made the claim process easy. I scanned receipts with my phone and uploaded them to the website. I didn't get a bunch of push-back from claims, which was a relief, because I was trying to have a nice vacation and not have a fight. Check arrived quickly. I'm impressed. Will use again, will recommend to others.
Kathryn D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims
Satisfaction
  • Empty Comment
Allianz Global Assistance Classic
I have used this insurance many times. The one time a claim was filed, it was handled in a professional and timely manner.
Irv l. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
I had no unusual difficulties during the trip, apart from minor illness and annoying but minor schedule changes. No claims. Overall, satisfied.
Sid K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Classic
Thankfully, we did not need to use this plan for our trip. Although I waited longer than 14 days to purchase and that made us miss out on covered cancellation events, I do believe that this was a fair price for the insurance we received. I would recommend this insurance to a friend.
Amico M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
Purchased this at the last minute due to a very ill relative. We didn't have to use it, but it was nice to have a back up plan. When you plan a big trip, I would always suggest purchasing travel insurance, because you never know what will happen.
Robert K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. Please be cautious when purchasing a policy for a potential foreseen event. In the future, please consider contacting our customer service department when seeking coverage for a specific event. Our representatives can perform research to see if there is a policy that would cover the concern. Comprehensive policies are designed to cover trip cancellation/interruption for an unforeseen sickness, injury or death, which occurs after the effective date of the policy. If a family member is already sick, there may be no coverage. The following in an excerpt taken from the Allianz Global Assistance Basic policy, "You aren’t covered for any loss that results directly or indirectly from any of the following general exclusions.

    The following things if they affect you, a traveling companion or a family member, whether the family member is traveling with you or not: existing medical conditions"

    "Existing medical condition: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it."

    Also,

    "The following events: any problem or event that could have reasonably been foreseen or expected when you purchased your plan."
    Jan 06,2015
Allianz Global Assistance Classic Trip Plus
When we called to purchase the plan, the customer service representatives were really helpful and informative. Great costumer service. Ill recommend it.
Valentin N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
I didn't need to use the insurance during my trip, but it was comforting to have coverage.
Sully S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
We felt comfortable and confident that if we should have needed to make a claim, Allianz Global Assistance would have been there for support.
Theresa W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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