Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.46 out of 5)
based on 187 + 91 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.

Showing 1-10 of 91 Reviews

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Filed claim
The trip included a
AXA Assistance USA Gold
We did not use the plan, but having it provided peace of mind.
Barbara Brown Z. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I felt that they excluded items from my claim that should have been paid. Their policy covers "any reasonable additional expenses incurred (meals, accommodations, local Transportation, and telephone calls);" but they refused to reimburse for tips for the local transportation and hotel. Tips are an expected part of local transportation and hotel check-ins, and I think that that AXA is misinterpreting the terms of their own policy in disallowing them.
William D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you allowing InsureMyTrip to advocate on your behalf. We are glad we were able to assist you in getting the majority of your trip delay claim paid. We apologize that AXA Assistance USA is unable to reimburse the tips you paid during your trip delay. However, as with all travel insurance claims, receipts and documentation are required for an expense to be covered. Covering undocumented expenses would open the door to many fraudulent claims. We apologize for any inconvenience, and thank you for your business.
    Feb 23,2015
The trip included a
AXA Assistance USA Gold
Happy to report that we didn't need to use our travel insurance, but it was comforting to know that it was there if we needed it.
Richard S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I have used InsureMyTrip many times. I've always felt that I've gotten the best deal possible from them.
Robert B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
It was just a good feeling to have it.
roberta k. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Good value.
Craig R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Like most travel insurance policies, you need to be a lawyer to read the thing. I'm happy I didn't have to use it to see if I would have been reimbursed. Prior to buying this policy I did a lot of research online, and this plan was the most cost/benefit effective.
Daniel C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We encourage customers to call us prior to, during, and after purchasing coverage to ask questions about our travel insurance products. While we can not pre-determine the outcome of claims, we are happy to help interpret policy language. Our customer service representatives are fully licensed insurance agents in all 50 states. The toll free number for InsureMyTrip is 800-487-4722.
    Feb 14,2015
AXA Assistance USA Gold
I always buy trip coverage when I'm abroad, and fortunately so far have never had to use it. I trust that the benefits will be there for me if I do need them. I make the assumption that InsureMyTrip will only include providers who fulfill the terms of the plan when a claim is made, and I make that assumption based on InsureMyTrip strong customer service orientation. I hope I never have to make a claim for illness or injury while traveling abroad, but if I do, the product will likely have come from here.
Pamela K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. All of the insurance providers listed on our website are rated A- or better by the Better Business Bureau and/or A.M. Best. In addition, our Customer Ratings and Reviews forum allows travelers to tell us what they think about our products. If an insurance plan or provider receives less than the 4-star minimum standard rating, we will remove them from our site. Also, InsureMyTrip operates a customer advocate program service to all of our customers. After a claim is submitted, our customer advocates can help the insured submit documentation, expedite the claims process, and file appeals. We're in business to help our customers first.
    Feb 10,2015
The trip included a
AXA Assistance USA Gold
I compared a number of plans. This was a very good plan in terms of value when comparing benefits offered to policy premium. Thankfully, I did not need to use it.
William H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I did review several plans and found this one to be a good option.
Andrea A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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