Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.49 out of 5)
based on 285 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Gold
Plan was good, and the InsureMyTrip customer service representatives were very helpful and easy to work with. Thanks.
Jagannivas B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
The experience on the website was great! Easy, fast, and trust-able. Thank you!
Maria T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
I had a claim and the representative I talked with was helpful. I had trouble with using the AXA website, so I asked for a claim form by mail. I finally got the website figured out before the claim form arrived by mail. My claim was honored in full, but I had complete documentation.
Chilton T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Plan was great, but you need to be sure and read the rules for Cancel For Any Reason, especially the 14 day purchase rule. If you purchase this trip insurance greater than 14 days from leaving, you may be out of luck.
Allen K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The following is an excerpt from the policy certificate.

    AXA Assistance USA Gold

    Cancel For Any Reason

    This coverage is Optional and must be shown on Your Confirmation of Benefits.

    If You are prevented from taking the Covered Trip for any reason not otherwise covered by this policy, We will reimburse You or Your designated representative for 75% of the prepaid, forfeited, non-refundable Payments or Deposits for the Covered Trip arrangement(s), provided the following conditions are met:

    (a) this coverage is purchased within 14 days of the date the initial Payment or Deposit is paid and You insure the cost of any subsequent arrangement(s) added to the same Covered Trip within 14 days of the date of Payment or Deposit for any subsequent Covered Trip arrangement(s); and

    (b) this insurance coverage is purchased for the full cost of all non-refundable prepaid Covered Trip arrangements; and

    (c) You or Your designated representative cancels the Covered Trip no less than 2 days prior to the Scheduled Departure Date.

    This coverage will be terminated and no benefits will be paid if the full costs of all prepaid, non-refundable Covered Trip arrangements are not insured. Any premium paid for this coverage will be refunded.
    Apr 14,2015
The trip included a
AXA Assistance USA Gold
Unfortunately, we did have to cancel our safari and file a claim, but AXA was fantastic with their speed and ease of filing. We had bought the Cancel For Any Reason benefit, in addition to the "usual" that they offered. In this case, since it was a medical reason, AXA paid 100% of our non-reimbursed costs of the safari. We always buy this insurance and will continue to buy AXA's product. Excellent!
Christopher M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
The price for the coverage was better than other plans I looked at.
Warren S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
The price seemed fair, and the customer service department was a pleasure to deal with. They looked for the most economical plan that suited my trip. All of my questions were answered quickly and thoroughly. I would certainly purchase another policy should the need arise.
Jane W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
For this trip I wanted a Cancel For Any Reason benefit since we were going to Russia. You were one of the few that offered that.
Wendy F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I always feel comfortable knowing we have reliable insurance when we travel. Very happy with AXA Assistance USA.
Randy B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We felt the plan gave us good coverage at a competitive price.
Michael G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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