Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
No news is good news. Another great vacation without incident but very happy to know you would have our back if we did.
Nancy B. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Silver
Lost my passport in Finland. Your concierge service was extremely helpful. I was able to get a new passport in less than 24 hours without any trip interruption!
Julie Ellen O. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Andrew Ostrander
AXA Assistance USA
Thank you for the review! Sorry you lost your passport but glad AXA Assistance USA was able to quickly get things back on track! We appreciate the opportunity to provide coverage (and concierge) for you and look forward to providing travel protection for all of your future travels!Sep 13,2016
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.Jan 19,2016-
Crystal
AXA Assistance USA
We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.
Jan 20,2016
-
The trip included a
cruise
tour
AXA Assistance USA
Gold
We had a magnificent trip quite filled with charm, adventure, thrills, education, However the only only thing that was missing was misfortune. Therefore I cannot comment on the cost effectiveness, satisfaction, reliability, or recommendation of this product I can state InsureMyTrip answered every question, quelled all my concerns in regards to our wonderful adventure.
Max P. would
recommend this plan to a friend or relative.
Show
reviews per page.