Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
you made it easy to get good coverage options
DALE M. would
recommend this plan to a friend or relative.
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Andrew OstranderAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and forward to providing travel protection for all of your future endeavors!Oct 31,2017
The trip included a
cruise
AXA Assistance USA
Gold
The Plan was what I wanted and the purchase process was easy. I can't speak to the claims process.
KIM R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 24,2017
The trip included a
cruise
AXA Assistance USA
Gold
I purchased the plan in hopes of never having to use it ... and luckily , I did not have to use it. The only real way to find out if a policy is good is to have to use it- so I really can't evaluate the plan. However, if I need to purchase another policy of another trip - I would use your company.
Carolyn J. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Mar 24,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
The plan gave me peace of mind whilst traveling overseas.
frances j. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 26,2016
The trip included a
cruise
AXA Assistance USA
Silver
I didn't have to use it, but I'm glad we had it!
David M. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
we never used the insurance, but it gave us peace of mind having it
Karen C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
We filed a claim when one of our travel companions was seriously injured (precluding travel for 3-4 months) approx 2 months prior to our trip departure. As a result of that injury, we cancelled our trip. As our travel companions were not relatives it was critical that we were able to document that our injured friend was a "travel companion" as that is a term specifically defined in the policy. Once our claim was filed, our insurer was professional & courteous in all regards and fully paid our claim approximately 4 weeks after our claim was submitted. Based on our experience, AXA is a first class, professional operation in all regards. We will never travel again without an insurance policy from AXA.
William N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you are able to reschedule soon! We are happy to learn your claims experience went well and appreciate the opportunity to provide coverage for you. We look forward to providing travel protection for all of your future travels.Mar 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
The service was somewhat slow because of my confusion as to where to send the claim. But I am satisfied with the outcome. I think the company was fair and I will recommend this service to anyone in the future.
Charles P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
We had to cancel our trip, but our claim was processed promptly after all the required documents were provided. I rebooked the trip for next year, will use the same plan again.
Dale M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 11,2015
The trip included a
cruise
tour
AXA Assistance USA
Gold
Seemed like good coverage, but since I didn't file a claim there's no telling if it was good.
Edward S. would
recommend this plan to a friend or relative.