Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I felt like this plan covered all possible concerns and emergencies that could arise. We don’t travel abroad without insurance. For us…if an accident occurs…we want to be treated in the USA.
Melinda M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
We drove all round north and South Island of NZ.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Marcella K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I put no in the recommendation because I did not file a claim. The principle test of any insurance carrier is their claims service. Your price was not the best but then again I had limited options because I purchased the coverage so late. That was my fault.
Marlon M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
My trip dates were Feb 4 to March 7'2024. I purchased the plan in December. Thankfully I had no reason to file a claim.
Sandra H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I didn't have to submit a claim but it was good peace of mind as I received emails and communication and felt secure with the service-I felt relieved knowing I was insured-thank you-on my trip to Antarctica.
JOSEPH V. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
As they say, the proof is in the pudding. Thankfully I didn't have to file a claim.
Karen K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
One of the primary reasons for purchasing this plan was because they supposedly provided PRIMARY medical coverage. My husband and I came down with 2 medical issues on a cruise which required seeing the ship’s doctor. When we returned home, I called AXA and requested a claim form (don’t bother sending an email. They will send an acknowledgement but won’t respond otherwise). When I reviewed the claim form, I was shocked to find that this is actually SECONDARY coverage, because coverage is only on an EXCESS BASIS, i.e, they require that you file with your primary insurer first and provide a copy of the primary insurer’s EOB. As I know that my primary insurer will not cover 100% of the medications, it means I have to jump through a bunch of hoops just to receive a very small payout from AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
Sharon M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Platinum
I didn't have to use the plan, so it is hard for me to know if I would recommend it. If I ever have to file a claim or contact the customer service team, then I would be able to know whether or not I would recommend it. Right now, it was the best coverage for the price. I am willing to pay a little more for top medical coverage.
karlin b. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
As usual, when I travel, I use Insuremytrip.com to research and select an appropriate policy. I purchased AXA Platinum as a result of my recent research. I had some confusion on what I needed to purchase of "known costs" and received a few different responses to my inquiries. I wanted to be sure that my policy would not be invalidated because of any failure to include a "known cost" There is a a brief window to change a policy. At the time of my purchase, I included the cost of airfare as a known cost. I later acquired travel through use of frequent flier points, which substantially reduced the cost of my trip. Since it was outside the window for making a change, there was no way to get a refund of policy costs. My request was sent to AXA through Insuremytrip and, thankfully, AXA approved my request for an exception to the normal policy on refunds. I appreciated that approval. Perhaps some more clarity about what is to be included as a known cost would be helpful.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.
Marcia S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I did not need to file a claim under this policy, but I felt the coverage offered would have covered any issues that arose.
Amy D. would
recommend this plan to a friend or relative.