Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
AXA was slow to respond to my claim. The requested supporting documents demonstrated that they had not read my claim nor had they read my plan. In fact, I was asked to provide the confirmation sheets from my own plan among the other supporting documents. It shouldn't be that difficult to file a claim on a canceled flight - it is straightforward and happens all the time. Really disappointed.
David D. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
When comparing price and coverage among several providers, I often choose AXA. Will likely choose them again for future trips.
John B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Something like travel insurance which does not have to be used is always a good thing, providing some peace of mind. It's too bad that travel insurance, no matter the provider, is so expensive.
Gary G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Did not have to make a claim but felt comfortable knowing we had the coverage.
Reginald J. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jan 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
It was re-assuring to have good coverage during our trip.
Gunther S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
May 06,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
The anxiety of others motivated me to get travel insurance that I basically felt was unnecessary. As they say insurance is just in case. Thankfully, in this instance there was no "in case," and I didn't use the insurance. It was a lot of money to cover "just in case" but staff was helpful and the cost, relative to other policies, was less.
Marsha G. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Handling of my claim was a total disappointment. I had to call every couple of days to follow up on emails that went unanswered. I provided all the relevant documents at the beginning of the process only to be asked to provide some of them again a month later. The initial claims representative was not responsive at all. Even after this matter was escalated to a manager/superior, I was left unsatisfied with just how long it took for an update and answers to my questions. I've worked in insurance for over 4 years for a TPA and case management firm and the service provided by AXA was way below par.
CHETAN G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for the feedback on your policy. We are sorry to learn that you were not pleased with the service you received from the provider. In the future, please contact InsureMyTrip and ask for a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.Nov 10,2014
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