Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.50 out of 5)
based on 530 ratings and reviews.
97% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Gold
No need to file a claim, but the most comprehensive coverage for offerings in this price range was the reason for my selection
Edward A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Happily, we did not need to use our coverage, but I did a lot of research before choosing AXA, and feel that it was a good value.
Martha G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
You only know how good a plan and the company behind are when you have a claim. We had no claim, thankfully, so we cannot evaluate the plan or company.
William L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Travel is our passion, from extreme adventure trekking to this Anniversary Cruise. Through InsureMyTrip we can tailor our insurance to meet our needs and feel confident in the choices we have made. AXA Assistance USA Gold was the perfect plan for this trip. Although never used, I had complete confidence in what was covered by the plan. That confidence in the policy allowed us the freedom to enjoy our trip.
Kenneth K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
The anxiety of others motivated me to get travel insurance that I basically felt was unnecessary. As they say insurance is just in case. Thankfully, in this instance there was no "in case," and I didn't use the insurance. It was a lot of money to cover "just in case" but staff was helpful and the cost, relative to other policies, was less.
Marsha G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Trip insurance gives us peace of mind while we're traveling. We have elderly parents and never know what might happen.
Robert Z. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Very few reviews have gone through the claims experience, but I am one who has. My claim was paid in full. It took approximately 90 days to resolve, but the delay was mostly mine in providing a "cancellation letter" from the airline that the insurer would accept. Communication could have been better. No response to email inquiry. The day I called for a status update, I was told only to be patient. That very day, I received their check in the mail.
Lee R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
The airline lost our luggage, and when I called a representative, they said I had to wait 24 hours to buy any basic needs, which was quite frustrating. Also, any claims of lost baggage required a sales slip for all items. Why would I have a sales slip from five years ago? Representative refused to put any pressure on airline to locate luggage.
Sharon B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your luggage was delayed during the trip. The AXA Assistance USA Gold plan requires a 24 hour delay for the Baggage Delay benefit. The Baggage Delay benefit provides reimbursement for the purchase of necessary personal effects, up to the benefit limits set forth in the policy. All travel insurance providers require receipts of the necessary personal effects purchased as a result of the delay.

    InsureMyTrip offers plans from different travel insurance providers which require a 12 hour delay for the Baggage Delay benefit. We also provide plans that provide limited coverage for lost, stolen, or damaged luggage without original receipts. In the future, please consider calling InsureMyTrip prior to purchasing so that we can help you find a policy that best fits your needs and/or explain policy benefits. Our representatives are available 7 days a week by calling 800-487-4722.
    Jun 25,2015
The trip included a
AXA Assistance USA Platinum
Claims assistance was very helpful and caring. Settlement was accurate and prompt.
Alan M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I received very good customer service and peace of mind at a reasonable price.
John L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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