Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Platinum
I really don’t know since - thankfully - I didn’t need to use it.
Greta S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
The best plan is one you don't have to use. But it's good to have it available just in case it is needed.
Terry S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Did not use insurance but still very happy with service and price. Will use again
Liam K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
It's difficult to review a product that you did not use! However, the coverage provided the "peace of mind" that we sought prior to our trip.
Robert G. would
recommend this plan to a friend or relative.
AXA Assistance USA
Silver
Thankfully I did not need to use my travel insurance, however it was comforting just knowing I would be covered if it became necessary. The price for the insurance was comparable to others and I would definitely use AXA again in the future.
Virgina L. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold-Visa
Thanks. Is is important for me that I did not have any problem to apply for may visa.
Olga S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
We purchased AXA insurance for a European Trip that included a Baltic cruise. All went well until we returned to the States thru NYC. They had issues going on and were cancelling flights due to "congestion". Eventually our flight was cancelled. We immediately reported it to insurance 8/02 and was advised to get statement from Airline of reason for cancellation. The statement on our paperwork said a/c maintenance so the Airline was responsible for our room (or so we thought). A day and a half after we were to arrive home we did. We worked for 2.5 weeks to get airlines to pay portion and then submitted to insurance everything airline did not reimburse. Insurance did nothing until I called to check on status 2 weeks after submission. They sent us a letter asking for more documentation about hotel room and airport parking for the 1 extra day we submitted. We submitted again and 3 weeks later had not heard a thing. Contacted insurance again and was apologized to- it was put on hold. Finally received full payment requested 2 months after submitting. IF YOU BUY AND HAVE TO USE CALL FREQUENTLY AND STAY ON TOP OF THEM. Nothing was done until after each phone call and believe me they say call to check on status- it appeared they do not want you calling to check on status because nothing has been done until you call. Keep every receipt and document otherwise you will never get your refund, Frustrating experience if you have to use insurance.
Lester R. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your detailed comments which we brought to the attention of the AXA Assistance USA claims department. You are correct in advising your fellow travelers to request and save all receipts which are necessary documents for reimbursement in a claim. It is also disappointing to hear that you were not contacted on a regular basis by the AXA claims department.
In the future, please remember that InsureMyTrip does offer our Unparalleled Customer Service:
"We are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our “Anytime Advocates†will support you with the process if you feel a claim has been unfairly denied." We will also be happy to assist if you do not hear from the claims department within 30 days or need assistance in working with your claim representative. You can call Customer Service at (800) 487-4722 to request an advocate. We are available weekdays from 7:00 AM - midnight ET and weekends 9:00 AM - 9:00 PM ET.Nov 01,2017
The trip included a
tour
AXA Assistance USA
Gold-Visa
So far I didn't claim anything..but the plan was cover as embassy requested.
Rassarin T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Gold
Plan was a good one, but never needed to use it.
Allan D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Aug 08,2017
The trip included a
cruise
AXA Assistance USA
Gold
Didn't need to use it so the best outcome! But this insurance offers great peace of mind just in case.
Mark R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jul 18,2017
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.