Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
As we did not have to use really don’t have any feedback!
Margaret M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
I bought this insurance way back last Fall 2017. I am getting older with a failing memory to what i had done or where I even put my notes. I had to go to my credit card bills to find the phone number, call and cross check what I had done. I would suggest that as trip time approaches, an email from you telling me what I had done and that I WAS insured with you would have been VERY HELPFUL! Even two or three reminders asking if I had any questions or concerns like 3 months in advance, two months before and then a week before.
Charlotte B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
Luckily I didn't have to use it, so I can't say how efficient/effective it is. It makes it impossible to give accurate answers to your questions. The last question which YOU answered for me is uncalled for - I don't know if I would recommend it based on the fact that I didn't have to use it so I don't know what a hassle or not it may have been had I made a claim. I changed your "yes" to a "no" on that one because it is irrelevant based on my knowledge of how it would have been to deal with you had I made a claim.
Kay P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew OstranderAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance looks forward to providing travel protection for all of your future endeavors!Oct 16,2017
The trip included a
cruise
tour
AXA Assistance USA
Platinum
We did not need to use the plan but had to last year. I had a serious injury and it was comforting to know that both insure my trip folks and AXA were there when it was needed. I insure all our trips with AXA through Insure my trip.
Jacqueline V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan gave us peace of mind at a great rate.
Robert R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jul 05,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
It is hard to write a review for a plan I, thankfully, did not have to use. All insurance seems pricey for the amount of times you actually have to use it, but this was reasonable compared to other plans.
Laura L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Dec 13,2016
The trip included a
cruise
AXA Assistance USA
Gold
I already recommended your program to a friend. I appreciated the choices and I felt the AXA Gold would cover what I need is something happened to my family at home while I was abroad as well as help us out in any stressful situations.
Susan H. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and have recommended us to friends. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Nov 22,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
We did not file a claim. We did, however, need to change the departure date. It was quite a surprise when the form came back and stated our destination was Afghanistan rather than Germany! Evidently they forget to change the country in a drop down menu on the AXA computer. A call in Insure My Trip fixed that immediately.
Darrell P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
We didn't have a claim this time. However, we purchased a similar policy about a year ago. That time we did have a minor claim, and they settled it very effectively.
Daniel K. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the nice review! We are delighted to know you’re happy with your purchase and had a trouble-free trip this time and you're previous claim experience was care-free. We look forward to providing travel protection for all of your future travel!Sep 19,2016