Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I put no in the recommendation because I did not file a claim. The principle test of any insurance carrier is their claims service. Your price was not the best but then again I had limited options because I purchased the coverage so late. That was my fault.
Marlon M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
my entire trip was canceled long before travel. I asked for a refund because of this. They refused, saying that Holland America didn't refund my deposit, using this as an excuse for denying a refund. HA did refund the deposit.
Typical insurance company.
Typical insurance company.
mark e. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Kind of hard to rate the plan and/or answer specific questions when no claim was filed (thankfully). That's the only way to know if the coverage was good and service efficient...or not.
Andrew L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
Claim was processed in timely manner.Thank you
edward b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Andrew OstranderAXA Assistance USA
Thank you for the review. It can be quite disappointing to deal with challenges for a trip but we are happy to know your claims experience and processing went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Gold
This travel plan was expensive and I have no confidence at all that if needed, AXA would actually help us or pick up expenses. I need to rethink whether I need travel insurance in the future.
William I. would
recommend this plan to a friend or relative.
-
Carol
We thank you for your comments. Policy premiums are based on (1) age of travelers, (2) trip cost, and (3) length of trip. Your premium was only 0.059% of your total trip cost which was actually economically priced when compared to other plans with comparable coverage.
We are also happy to hear that your travels were without incident so that you did not need the services of AXA Assistance USA. However, if you had needed their services, you had access to 24 Hour Worldwide Assist Services which would included but was not limited to:
Medical and Dental Referrals
Critical Care Monitoring
Emergency Medical Evacuation
Medical Repatriation
Return of Mortal Remains
Dispatch of Prescription Medication
along with AXA's "White Glove" Concierge Services.
Once again, thank you for taking the time to reply to our request for your review. In the future, you may wish to call Customer Care at (800) 487-4722 for assistance in quoting and purchasing a plan.Oct 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Traveled without worries knowing I was well covered for whatever. Glad I didn't need it.
Ellen W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 23,2017
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jun 19,2017
The trip included a
cruise
AXA Assistance USA
Gold
Great way to travel with peace of mind.
Billy S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Apr 05,2017
The trip included a
cruise
AXA Assistance USA
Gold
Did not need it , so can't recommend it .
Teddy B. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Dec 12,2016