Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.52 out of 5
1,638
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Silver
Although we did not have to make a claim. It was a comfort knowing we had the insurance. another on the cruise had a mega medical problem causing the ship to make an unscheduled stop
Joan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 10,2016
The trip included a
cruise
AXA Assistance USA Gold
We did not need to utilize the plan.
Jean G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 09,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
We did not need to use any of the coverage we carried with you - our trip was smooth sailing!
Kathleen T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you trip went smoothly but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 09,2016
The trip included a
cruise
AXA Assistance USA Silver
Thankfully we didn't need to use it but better safe than sorry!
Patrice G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 06,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It was re-assuring to have good coverage during our trip.
Gunther S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 06,2016
The trip included a
cruise
AXA Assistance USA Silver
TOO EXPENSIVE
Inge L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We do appreciate your comment on pricing. You actually purchased the least expensive of the Comprehensive Coverage Plans that are offered on our website for your trip. Since policy premiums are based on the age of the traveler, cost of trip and length of trip, travel insurance does get more expensive as you get older.

    In the future you may wish our assistance in selecting a plan so please call us at 800-487-4722.
    May 05,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    May 06,2016
The trip included a
cruise
AXA Assistance USA Silver
THOUGHT THE PRICE WAS HIGH
Frederick H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comment. You did purchase the least expensive Comprehensive Coverage Plan that we were able to offer for your trip. However, since the policy premiums are based on the age of the traveler, trip cost and length of trip, the premiums do increase significantly for the higher age groups.

    If you would like our assistance in the future to quote and purchase a policy, please feel free to call us at 800-487-4722.
    May 05,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    May 06,2016
The trip included a
tour
AXA Assistance USA Gold
Since we had no reason to file a claim, our review is probably not very relevant.
W Scott G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 04,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
I didn't need to file a claim so I cannot review it on customer service.
Sarah S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
The trip included a
cruise
AXA Assistance USA Gold
thank goodness, I did not have to file a claim.
Shela H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
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