Travel Insurance Reviews for AXA Assistance USA


AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.52 out of 5)
based on 1551 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Gold
Thankfully didn't have to use the insurance, but knowing we had it gave us peace of mind.
Ross B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 20,2016
The trip included a
AXA Assistance USA Gold
We didn't need to make a claim, but having the peace of mind, overseas, was comforting. I contacted the company before we left. They responded quickly without a long delay on the phone. I felt better, having them there.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 19,2016
The trip included a
AXA Assistance USA Silver
The policy covered what we needed and fortunately we did not need to use it.
Kathleen S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 18,2016
The trip included a
AXA Assistance USA Silver
Coverage good. Didn't need it. Very costly for a 10 day trip.
Joy J. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy.

    The providers will use a few pieces of information to calculate the cost of a Comprehensive plan: age of the travelers, length of travel, and the cost of the trip.

    In general, you should expect a plan will cost anywhere from 4%-10% of your total pre-paid, nonrefundable trip cost.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Apr 14,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with the cost for your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Apr 15,2016
The trip included a
AXA Assistance USA Silver
Thankfully, I did not need this insurance!
Rhonda G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 12,2016
AXA Assistance USA Gold
I bought the cancel for any reason rider for 2 trips that might have been canceled and they were. AXA provided the specific information I needed to send them, did so, and they responded in a timely manner upholding their insurance agreement.
Andrea M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Apr 14,2016
The trip included a
AXA Assistance USA Gold
Fortunately, we did not need to file a claim, but glad we had it "just in case". We are repeat customers of AXA because we perceive their price/coverage is better than policies from other companies. I especially like the primary medical coverage; no need to file with my insurance company at home before turning to AXA.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!


    Apr 12,2016
The trip included a
AXA Assistance USA Gold
We were delayed by more than 24 hours.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
Lois L. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Carol
    Photo
    Thank you very much for your comments regarding the Travel Delay coverage in the Gold plan. As you indicated, AXA would only reimburse you for your paid expenses. Unless the loss of time actually results in increased costs during the trip or unused prepaid expenses, as listed in the policy, there would be no coverage for the inconvenience of the delay in any Comprehensive plan even though it is definitely a disappointment when it occurs during a trip. However, we will bring it up to our various providers. Perhaps some form of reimbursement can be incorporated into future plans.
    Apr 21,2016
The trip included a
AXA Assistance USA Gold
The plan gave me all the coverage I wanted and needed and luckily, I did not need it.
Myrna S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 08,2016
The trip included a
AXA Assistance USA Silver
Fortunately, I did not use the insurance.
Eleonora K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your review. We’re happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 07,2016
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