Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Platinum
we had to file a claim for baggage delay and baggage damage (loss). after few initial back and forth - and waiting 20 days after sending final documents they requested, we did receive a refund minus refund received from the airline. the reason i put 4 stars is that there is no way to check claim status/details online - you have to call them. Also claim submission is done via email.
I think reviewing insurance plans only matters from those who had to file the claim, this is when insurance plan is truly tested for its "goodness".
I think reviewing insurance plans only matters from those who had to file the claim, this is when insurance plan is truly tested for its "goodness".
Janna G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Didn't need to use the insurance fortunately. And I found it easy to study the plans and compare them when I bought it.
Constance C. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Silver
any time you do not have to use insurance its a good thing ...
i'm hoping that if I had to use it , the process would have gone smoothly
i'm hoping that if I had to use it , the process would have gone smoothly
Donna S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Aug 15,2017
The trip included a
tour
AXA Assistance USA
Gold
Had coverage but did not need it and no claims were filed.
JAMES F. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jul 28,2017
The trip included a
cruise
AXA Assistance USA
Gold
Did not need to file any claims, so I cannot comment on the support levels of the program. But it was easy to purchase and covered most of what we desired
James T. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 19,2017
The trip included a
tour
AXA Assistance USA
Gold
Since we had no need to file a claim, the policy seems very expensive for an 18-day trip in Scandinavia (a no-conflict zone). I have no experience with your claims handling, so cannot comment on that.
Rohana R. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Mar 29,2017
The trip included a
cruise
AXA Assistance USA
Platinum
This company provided wonderful claim service and will the first one we look at for future travels. We had to file under "trip interruption" when a family emergency necessitated us cutting our trip short. On the morning we made the decision to head home I called to make sure I followed all the appropriate steps, not wanting to invalidate our claim for any reason. Ernesto answered the phone and provided wonderful customer service during what was obviously a very stressful time. He not only answered all my questions but offered to go ahead and start the claim process for me and to send me a "checklist" of what I would need to submit when we got home. As I was preparing to gather the paperwork I called and spoke to Victoria who was super helpful in making sure I understood what each piece of information requested was. I was told to allow 30 days to have the claim processed and approximately 3 weeks later I got an email stating that the claim in its entirety would be paid and today, 28 days after I submitted the paperwork, I have checks covering 100% of the claim in hand.
Linda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to interrupt a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 31,2016
The trip included a
tour
AXA Assistance USA
Gold
We didn't need to file a claim so can't speak to how good the coverage actually is but in theory the policy covered all the items we wanted insurance on and was reasonably priced. We have used Insuremytrip on multiple occasions for the peace of mind of knowing we had coverage should something go wrong. Much more reasonably priced options than what was offered by any of the tour companies we have used.
Katherine K. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! Peace of mind is important while travelling and glad that AXA Assistance USA could be part of that. We hope to fulfill your insurance needs for any future travel!Sep 23,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Good insurance, good coverage, and, thank goodness, we didn't need to file a claim.
Nancy L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jun 27,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Since I didn't need to use plan, it's impossible to know how satisfied I would be with the plan, had I needed to use it.
Joan P. would
recommend this plan to a friend or relative.