Travel Insurance Reviews for AXA Assistance USA


AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.52 out of 5)
based on 1563 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
the United Kingdom
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Filed claim
The trip included a
AXA Assistance USA Gold
Thankfully didn't have to use the insurance, but knowing we had it gave us peace of mind.
Ross B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 20,2016
AXA Assistance USA Gold
Considering travel during the Brussel massacre it gave me some peace of mind to have travel insurance.
Beatrice L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Mar 29,2016
AXA Assistance USA Silver
My suitcase was 24 hours late when I returned from my holiday. I called for a claim form and explained my 24 hour baggage delay, the operator on the phone stated that the coverage for baggage delay was for purchases made, I told the operator that I didn't need to make purchases as I was already at home but I wanted to claim the $100 for 24 hours delay. I wasn't able to claim as I made no purchases, I was disappointed on the wording of the insurance coverage.
Colin W. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your review. We are always appreciative of comments from our Insureds that can assist fellow travelers.

    As you indicated in your review, Baggage Delay coverage in Comprehensive Travel Insurance plans reimburse you for the additional expenses that you incur during the trip due to a covered Baggage Delay. Since you did not make any purchases, there were no additional expenses so there would be no reimbursement under Baggage Delay.
    Jan 16,2016
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We apologize for any confusion with the policy benefits which may have occurred. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Jan 18,2016
The trip included a
AXA Assistance USA Gold
Did not have to file a claim, therefore difficult to write a review. However, having coverage through Insure My Trip gave us peace of mind throughout our journey in the difficult driving conditions in the U.K.
Reginald J. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AXA Assistance USA Gold
It did provide peace of mind.
millie l. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
The plan was fine for our purposes.
Juliette B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Plan provided great peace of mind.
diane s. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
It was nice to know we were covered.
Annette F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.

    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Sep 29,2015
AXA Assistance USA Platinum
Although AXA Assistance USA originally denied my claim, an InsureMyTrip Customer Care representative suggested I file an appeal, which I did, and they approved all of my claim. The plan was good, the Customer Care representative was great.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
The best thing about the insurance plan is that I didn't need it.
Ann P. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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