Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.52 out of 5)
based on 723 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Silver
will use again for next trip. Phone assistance is wonderful
Bonnie C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
It was nice to have the peace of mind knowing that I was covered for an emergency at home, or if I needed medical care on my trip. I will more than likely purchase insurance from your company again the next time that I take a trip.
Gayle Y. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
This purchase was to cover risks beyond my control. For my travels, I exert many times the extra effort to not need it. This plan served the purpose well, except I would like a less expensive option that covers only trip interruption. I, like most travelers, have insurance that covers most of what is paid for with this plan. Overall, this plan is somewhat fair based on industry standards.
Jimmie W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. All of our Trip Cancellation policies are included in a comprehensive policy with Trip interruption, Baggage loss, Medical, Dental, Emergency Evacuation, 24 Hour Traveler Assistance, Baggage Delay, and Travel Delay benefits.
    Jul 07,2015
The trip included a
AXA Assistance USA Gold
I will probably use them again. All plans seem a bit pricey. This one was a bit better for the price.
Kathleen M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Premium for comprehensive travel insurance policies is based on: the age(s) of the traveler(s), the number of travelers, the length of travel, and the non-refundable trip cost. Typically, a comprehensive policy is considered to be a good value when it costs between 4%-10% of the total pre-paid, non-refundable trip cost.

    In the future, please consider calling us at 800-487-4722 to receive a quote. Our representatives would be pleased to assist in finding the most cost effective plans that best suit your needs.
    Jul 07,2015
AXA Assistance USA Silver
It was a comfort to know it was there if I needed it.
Nancy M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
It was very comforting during my vacation to know that I was covered by such a reputable insurance company for such a low cost. I would recommend AXA Assistance Silver plan to anyone.
Arthur P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
There were some health issues looming over this trip, and we are very grateful that nothing happened and we did not have an occasion to need/use this travel insurance. It was an expensive purchase, but the peace of mind was well worth the cost, Thanks!
Earl L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I felt that they excluded items from my claim that should have been paid. Their policy covers "any reasonable additional expenses incurred (meals, accommodations, local Transportation, and telephone calls);" but they refused to reimburse for tips for the local transportation and hotel. Tips are an expected part of local transportation and hotel check-ins, and I think that that AXA is misinterpreting the terms of their own policy in disallowing them.
William D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you allowing InsureMyTrip to advocate on your behalf. We are glad we were able to assist you in getting the majority of your trip delay claim paid. We apologize that AXA Assistance USA is unable to reimburse the tips you paid during your trip delay. However, as with all travel insurance claims, receipts and documentation are required for an expense to be covered. Covering undocumented expenses would open the door to many fraudulent claims. We apologize for any inconvenience, and thank you for your business.
    Feb 23,2015
AXA Assistance USA Gold
Had to cancel due to an illness. Help from AXA was good but we needed to keep sending more and more medical documentation and proof of travel purchases. It took about 2 months by the time I had to try on my own and get refusals before I could really make a request to AXA. I suppose this is par for the course for any insurance though.
Elizabeth M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
This plan was best cost and coverage for my short trip. I had a few questions that customer service answered very quickly.
Anniea H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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