Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.49 out of 5)
based on 285 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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AXA Assistance USA Silver
It was a comfort to know it was there if I needed it.
Nancy M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
It was very comforting during my vacation to know that I was covered by such a reputable insurance company for such a low cost. I would recommend AXA Assistance Silver plan to anyone.
Arthur P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
There were some health issues looming over this trip, and we are very grateful that nothing happened and we did not have an occasion to need/use this travel insurance. It was an expensive purchase, but the peace of mind was well worth the cost, Thanks!
Earl L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I felt that they excluded items from my claim that should have been paid. Their policy covers "any reasonable additional expenses incurred (meals, accommodations, local Transportation, and telephone calls);" but they refused to reimburse for tips for the local transportation and hotel. Tips are an expected part of local transportation and hotel check-ins, and I think that that AXA is misinterpreting the terms of their own policy in disallowing them.
William D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you allowing InsureMyTrip to advocate on your behalf. We are glad we were able to assist you in getting the majority of your trip delay claim paid. We apologize that AXA Assistance USA is unable to reimburse the tips you paid during your trip delay. However, as with all travel insurance claims, receipts and documentation are required for an expense to be covered. Covering undocumented expenses would open the door to many fraudulent claims. We apologize for any inconvenience, and thank you for your business.
    Feb 23,2015
AXA Assistance USA Gold
Had to cancel due to an illness. Help from AXA was good but we needed to keep sending more and more medical documentation and proof of travel purchases. It took about 2 months by the time I had to try on my own and get refusals before I could really make a request to AXA. I suppose this is par for the course for any insurance though.
Elizabeth M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
This plan was best cost and coverage for my short trip. I had a few questions that customer service answered very quickly.
Anniea H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Great new product! Generous benefit limits and great customer service. I will buy again for my next trip.
steven p. would recommend this plan to a friend or relative.
20 of 23 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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