Travel Insurance Reviews for AXA Assistance USA


AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.52 out of 5)
based on 1304 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
the United States
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Filed claim
The trip included a
AXA Assistance USA Silver
Too expensive compared to what others on the same trip paid.
Wiliam P. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your comments on pricing. Your policy premium was determined by the age of the travelers, prepaid and non-refundable cost of trip, length of trip and (on some plans) destination. You actually selected the second least expensive Comprehensive plan that was offered on our website. Your policy cost was approximately 10% of your total policy cost which is actually in range for your age group.

    In the future, you may wish to call us at 800-487-4722 to assist you in selecting a plan with the most competitive pricing.
    Jan 28,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jan 29,2016
AXA Assistance USA Silver
I'm glad that I purchased the insurance, but thank goodness I didn't have to use it. I would guess that the real test would be how a claim is handled.
William C. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Fortunately, everything involving my trip went extremely well; even hurricane Joaquin went on his way away from the East coast of New England. I am grateful I had peace of mind by purchasing this policy, that life would remain manageable should any number of various situations turn otherwise. A small price for peace of mind, indeed.
Terry P. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip went very well and didn’t have to face the hurricane. It is always rewarding to learn we are able to provide our customers peace of mind to allow them to really enjoy the travel experience without the worry.


    Thank you for allowing us the opportunity to be a part of your travels and we hope you will consider AXA Assistance USA in the future.
    Oct 15,2015
The trip included a
AXA Assistance USA Silver
Price was reasonable and we would recommend to others.
Trudie B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback! We are delighted to hear you were happy with the plan you purchased. It is extremely rewarding to know you would recommend AXA Assistance USA to friends and loved ones and we would be pleased to serve them.
    We look forward to providing travel protection for all of your future endeavors!
    Oct 15,2015
AXA Assistance USA Silver
It was a reasonable plan at a fair price. Fortunately, I did not have to use it.
Barbara A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Didn't really use it, so can't tell you if it was worth it.
Carin S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
will use again for next trip. Phone assistance is wonderful
Bonnie C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
I never had to use it, so how can I evaluate it. The test is in the results from using it?
Jeffrey A. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
It was nice to have the peace of mind knowing that I was covered for an emergency at home, or if I needed medical care on my trip. I will more than likely purchase insurance from your company again the next time that I take a trip.
Gayle Y. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
This purchase was to cover risks beyond my control. For my travels, I exert many times the extra effort to not need it. This plan served the purpose well, except I would like a less expensive option that covers only trip interruption. I, like most travelers, have insurance that covers most of what is paid for with this plan. Overall, this plan is somewhat fair based on industry standards.
Jimmie W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. All of our Trip Cancellation policies are included in a comprehensive policy with Trip interruption, Baggage loss, Medical, Dental, Emergency Evacuation, 24 Hour Traveler Assistance, Baggage Delay, and Travel Delay benefits.
    Jul 07,2015
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