Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have and visited the United States rated AXA Assistance USA
4.15 out of 5
27
ratings and reviews
77%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
I'm here so it's all a moot point!
JEANMARIE F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage will certainly help you focus on the important things like enjoying the travel experience and destination. Have a wonderful trip! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 22,2016
AXA Assistance USA Platinum
Term insurance is hard to rate for buyers - if a claim is not filed, how do you know if the company will provide anything promised? Is increasing the price of a well planned and successful vacation by 5 to 10% value or excess waste?
Keith F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 31,2016
The trip included a
tour
AXA Assistance USA Silver
Coverage good. Didn't need it. Very costly for a 10 day trip.
Joy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy.

    The providers will use a few pieces of information to calculate the cost of a Comprehensive plan: age of the travelers, length of travel, and the cost of the trip.

    In general, you should expect a plan will cost anywhere from 4%-10% of your total pre-paid, nonrefundable trip cost.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Apr 14,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with the cost for your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Apr 15,2016
AXA Assistance USA Silver
The good news is we did not have a instance to use the insurance but nice to know it was there.
Paul A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 24,2016
The trip included a
tour
AXA Assistance USA Silver
The trip was great. No Incidents and your insurance was a bargain compared to the one the travel company offered.
Norman R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 17,2016
AXA Assistance USA Gold
They will pay after Medicare and own secondary insurance does. So I assuming they will pay if there is anything to be paid. They did phone me the next day to make sure I was ok, and explain the process
Kenneth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
We needed to come home earlier than planned because I was ill and needed to see my Dr. In Mpls. I was unaware that the insurance would not cover costs for changing airline ticket, partial rental of condo...because I did not seek medical treatment in Florida. I am being treated by my Dr. -after returning to Mpls. and have tests scheduled. I would not have taken out the insurance, had I known this limitation. It should be brought up when talking to someone from your company about a policy initially. I called after returning home and was told I wouldn't be covered because I didn't see a Dr in Florida.
Janice K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy.

    We are sorry to learn that your trip was interrupted.

    For all of the Comprehensive travel insurance plans offered on our website, the insured person must see a physician during the trip due to an unforeseen, accidental injury or emergency illness, and secure a note certifying that they must interrupt their trip in order to have a payable Trip Interruption claim.

    We advise that customers call the insurance provider immediately after an event occurs in an effort to prevent potential claim issues.

    Please call us at 800-487-4722 if you have any questions about Trip Interruption coverage, or to see if there are any benefits that extend beyond standard Trip Interruption coverage.
    Apr 16,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Did not have a claim, but price and coverage seemed to be excellent.
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors
    Feb 29,2016
The trip included a
tour
AXA Assistance USA Silver
Too expensive compared to what others on the same trip paid.
Wiliam P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comments on pricing. Your policy premium was determined by the age of the travelers, prepaid and non-refundable cost of trip, length of trip and (on some plans) destination. You actually selected the second least expensive Comprehensive plan that was offered on our website. Your policy cost was approximately 10% of your total policy cost which is actually in range for your age group.

    In the future, you may wish to call us at 800-487-4722 to assist you in selecting a plan with the most competitive pricing.
    Jan 28,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jan 29,2016
AXA Assistance USA Silver
I'm glad that I purchased the insurance, but thank goodness I didn't have to use it. I would guess that the real test would be how a claim is handled.
William C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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