Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.46 out of 5)
based on 192 + 33 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.

Showing 1-10 of 33 Reviews

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Filed claim
The trip included a
AXA Assistance USA Gold
Excellent coverage for a terrific price. I compared others and insure my trip was the best.
Dolores W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We did not use the plan, but having it provided peace of mind.
Barbara Brown Z. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I felt that they excluded items from my claim that should have been paid. Their policy covers "any reasonable additional expenses incurred (meals, accommodations, local Transportation, and telephone calls);" but they refused to reimburse for tips for the local transportation and hotel. Tips are an expected part of local transportation and hotel check-ins, and I think that that AXA is misinterpreting the terms of their own policy in disallowing them.
William D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you allowing InsureMyTrip to advocate on your behalf. We are glad we were able to assist you in getting the majority of your trip delay claim paid. We apologize that AXA Assistance USA is unable to reimburse the tips you paid during your trip delay. However, as with all travel insurance claims, receipts and documentation are required for an expense to be covered. Covering undocumented expenses would open the door to many fraudulent claims. We apologize for any inconvenience, and thank you for your business.
    Feb 23,2015
The trip included a
AXA Assistance USA Gold
Happy to report that we didn't need to use our travel insurance, but it was comforting to know that it was there if we needed it.
Richard S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
It was just a good feeling to have it.
roberta k. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Good value.
Craig R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I did review several plans and found this one to be a good option.
Andrea A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
It is hard to completely rate an insurance plan if no claim was submitted. My rating merely covers the purchase process, the cost and potential coverage.
Peter V. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
The process was very user friendly, and provided many coverage options to find a policy that fit our specific needs.
Eric W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Unfortunately, we had to cancel our trip because we fell ill. I emailed AXA the completed claim forms and a note from the doctor. AXA paid us the full amount claimed, quickly, and with no hassle.
Edward G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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