Travel Insurance Reviews for AXA Assistance USA


AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.52 out of 5)
based on 1566 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Gold
I didn't need to file a claim so I cannot review it on customer service.
Sarah S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
The trip included a
AXA Assistance USA Gold
thank goodness, I did not have to file a claim.
Shela H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
The trip included a
AXA Assistance USA Gold
The help we received in making our decisions was fantastic. Customer service was the best.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
The trip included a
AXA Assistance USA Gold
Hard to really rate as we didn't have any reason to make a claim, that's what insurance is for, right? So I'd have to say we're pleased.
Paul S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
The trip included a
AXA Assistance USA Silver
we will use you again. thanks
peter e. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 02,2016
The trip included a
AXA Assistance USA Silver
I was very satisfied with the coverage and price. Fortunately I did not have to make a claim so I can't address the response time and effort.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 29,2016
The trip included a
AXA Assistance USA Gold
Did not file a claim as insurance was not needed. I am glad I purchased it as you never know when you might need it.
Barbara G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 29,2016
The trip included a
AXA Assistance USA Gold
We didn't need to make a claim, but having the peace of mind, overseas, was comforting. I contacted the company before we left. They responded quickly without a long delay on the phone. I felt better, having them there.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 19,2016
The trip included a
AXA Assistance USA Gold
We were delayed by more than 24 hours.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
Lois L. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Carol
    Photo
    Thank you very much for your comments regarding the Travel Delay coverage in the Gold plan. As you indicated, AXA would only reimburse you for your paid expenses. Unless the loss of time actually results in increased costs during the trip or unused prepaid expenses, as listed in the policy, there would be no coverage for the inconvenience of the delay in any Comprehensive plan even though it is definitely a disappointment when it occurs during a trip. However, we will bring it up to our various providers. Perhaps some form of reimbursement can be incorporated into future plans.
    Apr 21,2016
The trip included a
AXA Assistance USA Gold
The plan gave me all the coverage I wanted and needed and luckily, I did not need it.
Myrna S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 08,2016
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