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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have taken a cruise and visited Canada rated AXA Assistance USA
4.51 out of 5
13
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
Thankfully, I did not have to file a claim, but I felt comfortable knowing that I had good coverage.
Gloria W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
Luckily I did not have to use this service but I was glad that I purchased the coverage.
I’m planning another trip next year and will purchase coverage again. The gal that I spoke with on the phone was pleasant, professional, and knowledgeable when it came to plan choices.
Linda G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Unfortunately we were unable to take this trip so the insurance helped to reduce the cost of cancellation.
Jeffrey B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Oct 02,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
I took the "cancel for any reason" trip insurance due to my medical conditions, my dog's, and my 90 year-old mother that lives with me. No one really knows what can happen, but having the insurance gave me peace of mind. I did encounter a missed flight due to the cruise scheduling my disembarkment too late and then having a 4 hour delayed flight and missing a connection, but Alaska Air made it right to get me home and had my luggage FED EXd to my home the next day so I didn't need the insurance. But these kind of things happen and would have been a disaster if the flights messed up on the first day of my vacation! Then I would have needed the insurance. I'm definitely buying it the next vacation I take.
Tamra W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 19,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
It is very hard to review a plan I did not use. Yes I felt probably more secure thinking Iwas covered by this plan but until I would have to use it, I cannot confirm anything to how good it is.
Thank you
.
Nicole F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 17,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
We did not have occasion to file a claim for this trip.
ARTHUR B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Didn't need to use it but it was great to know we were covered if necessary.
Richard J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    AXA Assistance USA is glad to have brought some peace of mind to your travel. Please think of us for all your future travel endeavors!
    Oct 03,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It is difficult to write a review if there is no grounds to file a claim. It was easy to purchase and the price seemed right. I noticed that AXA was mentioned in a publications article about travel insurance - it was a positive mention!
Michael E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jul 08,2016
The trip included a
cruise
AXA Assistance USA Gold
I was thankful to not have a reason to file a claim so I cannot address service from that aspect. However, this was a big trip and having AXA Assistance gave me great peace of mind throughout our travels. I plan to use them for all future travel plans starting today as I purchase a policy for our next venture!
Susan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope to continue to provide you with a worry-free experience with AXA Assistance USA.
    Dec 01,2015
The trip included a
cruise
AXA Assistance USA Gold
Our first time ever to buy travel insurance. Picked AXA after reading reviews on InsureMyTrip. We were unable to travel so we submitted the paperwork AXA required and filed a claim for our trip costing $22,000. About two weeks later, AXA notified us that our claim was approved and mailed us a check. Look no further.
lyle h. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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