AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Insurance is always a good idea when planning a pricey once-in-a-lifetime dream vacation. Fortunately, our trip was fully enjoyed without any interruption or issue. Having this coverage gave us peace of mind knowing that if anything went off the rails, our financial loss would be minimized.
Paul W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Went with your plan as only needed moderate coverage and wanted an affordable price. Most interested in medical coverage and repatriation if medical need arised.
Doris B. would
recommend this plan to a friend or relative.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not
recommend this plan to a friend or relative.
Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with this plan. You are correct in that the AXA Assistance USA Silver plan is a secondary policy. The majority of travel insurance policies are secondary, but InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.
Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.
Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.
AXA Assistance USA has issued the following reply:
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."
Insurance always feels like a futile expense...until you need it. Purchasing travel insurance brings peace of mind against uncertainties. Thank you AXA!
William S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
I bought the AXA Gold plan for a trip of a lifetime. We planned the trip a year in advance, and about 3 months before departure I worried about our elderly parents' potential for medical problems that could interfere, so I bought this plan. To my total shock, I was diagnosed with an urgent medical problem a week before departure, and we had to cancel. I filed a claim with AXA, and was pleasantly surprised by their considerate response. They employ very nice representatives to talk to. They paid the claim amount, a big one, promptly. I highly recommend them, and hopefully I will use them again. I strongly recommend getting insurance in general, as you never know what might happen.
Douglas M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.