Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Platinum
It was a good plan that we did not need to use. Information was clear.
Brian M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Easy to find a good policy at a good price. Glad we didn't have to use it.
John G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
I had to cancel my trip because of unexpected health issues. AXA uses a subcontractor to actually process the claim. The amount of detailed documentation demanded, and the unending requests for "more" information, dragged for months. Although they did finally reimburse for the appropriate expenses, I actually reduced the amount of my claim during the process because Delta unexpectedly refunded the cost my "nonrefundable" tickets; kudos to Delta. I don't know how AXA would have handled the plane ticket costs or change fee had we needed to resolve that issue, since I couldn't travel within the allotted time frame of allowable reticketing.
Allan D. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Didn't need to use any benefits.
paul H. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 02,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
We had no incidents so coverage was not requested.
John G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 22,2016
The trip included a
cruise
AXA Assistance USA
Gold
Since I didn't need to make a claim, I can't really assess the plan. But it seemed to cover my needs. I will buy it again
Joyce B. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review. Peace of mind is important when travelling and we are glad we were able to provide that for you. AXA Assistance USA hopes to fulfill your insurance needs for any future travel!Sep 23,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Fortunately my trip was free of calamities, illness, cancelled flights and so on. I felt reassured that I did have my "document" in hand jut in case I needed it and I'll soon be ready to sign up for another adventure with AXA backup!
Barbara D. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!Sep 21,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
We were fortunate in having no need to file a claim, but we are very glad to have had the coverage in place. We'll return to you for such a policy in the future. Thanks!!
Richard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.
Norman M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
We had lost luggage for 10 days. Turns out that they like to collect premiums but don't really like to pay claims.
Allan L. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your comment.
Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.
Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.Aug 02,2016