Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I felt like this plan covered all possible concerns and emergencies that could arise. We don’t travel abroad without insurance. For us…if an accident occurs…we want to be treated in the USA.
Melinda M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
We drove all round north and South Island of NZ.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Marcella K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I put no in the recommendation because I did not file a claim. The principle test of any insurance carrier is their claims service. Your price was not the best but then again I had limited options because I purchased the coverage so late. That was my fault.
Marlon M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
My trip dates were Feb 4 to March 7'2024. I purchased the plan in December. Thankfully I had no reason to file a claim.
Sandra H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I didn't have to submit a claim but it was good peace of mind as I received emails and communication and felt secure with the service-I felt relieved knowing I was insured-thank you-on my trip to Antarctica.
JOSEPH V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
One of the primary reasons for purchasing this plan was because they supposedly provided PRIMARY medical coverage. My husband and I came down with 2 medical issues on a cruise which required seeing the ship’s doctor. When we returned home, I called AXA and requested a claim form (don’t bother sending an email. They will send an acknowledgement but won’t respond otherwise). When I reviewed the claim form, I was shocked to find that this is actually SECONDARY coverage, because coverage is only on an EXCESS BASIS, i.e, they require that you file with your primary insurer first and provide a copy of the primary insurer’s EOB. As I know that my primary insurer will not cover 100% of the medications, it means I have to jump through a bunch of hoops just to receive a very small payout from AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
Sharon M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Didn't need to file a claim so nothing really to add. Picked based on balance of coverage and price.
Vincent N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
AXA was slow to respond to my claim. The requested supporting documents demonstrated that they had not read my claim nor had they read my plan. In fact, I was asked to provide the confirmation sheets from my own plan among the other supporting documents. It shouldn't be that difficult to file a claim on a canceled flight - it is straightforward and happens all the time. Really disappointed.
David D. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I typically buy travel insurance for coverage in case we are unable to make a trip and for medical coverage while traveling. Although most policies have additional coverage I don't put much value to them as the rules are so strict and the coverage so minimal I don't view it as a useful benefit. To my surprise I ended up submitting a claim for delayed travel after a series of flight delays and cancellations extended my arrival time by more than 12 hours and resulted in having to be rerouted to a different destination. The policy covered all my costs for prepaid hotel, transfers, and tours that I missed. It was relatively easy to file the claim. AXA said it would take 30 days to process and on the 30th day I received a direct deposit for the full amount of my claim. Very pleased with the result. It is important to ready the fine print! For example, this policy requires filing a claim within 7 days (because we were in SC we had 30 days) which is really short- we wouldn't even have returned from the trip by then. And the delay had to be for 12 hours to qualify.
Ashley D. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Although I did not have to use the insurance, it gave me great peace of mind. Good value for the money and the website makes it easy to compare coverages and costs.
Loretta R. would
recommend this plan to a friend or relative.