Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
We did not need to use the plan but had to last year. I had a serious injury and it was comforting to know that both insure my trip folks and AXA were there when it was needed. I insure all our trips with AXA through Insure my trip.
Jacqueline V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan gave us peace of mind at a great rate.
Robert R. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jul 05,2017
The trip included a
tour
AXA Assistance USA
Gold
AXA Assistance USA Gold plan provided excellent travel coverage! We won't hesitate to purchase this insurance for our next trip. Thank you!
Janet S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jan 10,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
It is hard to write a review for a plan I, thankfully, did not have to use. All insurance seems pricey for the amount of times you actually have to use it, but this was reasonable compared to other plans.
Laura L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Dec 13,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
We did not file a claim. We did, however, need to change the departure date. It was quite a surprise when the form came back and stated our destination was Afghanistan rather than Germany! Evidently they forget to change the country in a drop down menu on the AXA computer. A call in Insure My Trip fixed that immediately.
Darrell P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
We didn't have a claim this time. However, we purchased a similar policy about a year ago. That time we did have a minor claim, and they settled it very effectively.
Daniel K. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the nice review! We are delighted to know you’re happy with your purchase and had a trouble-free trip this time and you're previous claim experience was care-free. We look forward to providing travel protection for all of your future travel!Sep 19,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately I did not need to make a claim on this plan, but I was confident it would be there if it had been needed. I felt the cost was reasonable, too. Will use you for future trips.
Carolyn W. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Sep 13,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Thankfully, we did not need to use any of the coverage but felt secure in the knowledge that any problems would be covered should we need it. Thank you.
Richard D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan is only valuable for catastrophic medical, since the cancelled flights and hotel rooms appear to not be covered since there was a bombing within a month of our trip, and we did not know to book the travel plan within 10 days of original booking. With war/acts of war, our trip to Istanbul was non refundable, so the plan was worthless to us. Going forward, I would do medical and not trip insurance. We are trying to get our money back, but not much help via AXA.
Sher P. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for your review and your comments for your fellow travelers.
Unfortunately, you purchased this policy on July 2nd for a terrorist attack that occurred at the Budapest Airport on June 28th. In order for this event to have been covered under your AXA policy, the terrorist incident should have occurred after you purchased the policy.
We certainly understand your frustration upon finding that you had no coverage. Perhaps in the future, you will consider calling InsureMyTrip for quotes immediately after making your Initial Trip Payment to ensure that your policy includes coverage for future events.Jul 28,2016 -
Carol
Please call us at 800-487-4722 and speak to any of our representatives who would be happy to assist you.Jul 28,2016