Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Silver
Fortunately, I did not have to file a claim, so I can’t be exactly sure of the coverage you provided. I do appreciate how easy you made it to acquire insurance. Thank you’
Nancy S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Went with your plan as only needed moderate coverage and wanted an affordable price. Most interested in medical coverage and repatriation if medical need arised.
Doris B. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 14,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with this plan. You are correct in that the AXA Assistance USA Silver plan is a secondary policy. The majority of travel insurance policies are secondary, but InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.
Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.
Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.Nov 04,2016-
Zac
AXA Assistance USA has issued the following reply:
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."Nov 07,2016
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The trip included a
cruise
tour
AXA Assistance USA
Gold
I developed intestinal disorder and lost 10 pounds but was concerned about the complications related to a hospital visit so I waited until I got home.
Also, the Greek pharmacies were closed during many of the times I was most in need (Imodium) so again did without.
While this was not related to the insurance, it made me realize that I was unable to utilize the coverage.
It was a comfort to know that if the trip was canceled we had a reimbursement policy.
I'll have to think hard about future coverage since there were additional extenuating issues.
Also, the Greek pharmacies were closed during many of the times I was most in need (Imodium) so again did without.
While this was not related to the insurance, it made me realize that I was unable to utilize the coverage.
It was a comfort to know that if the trip was canceled we had a reimbursement policy.
I'll have to think hard about future coverage since there were additional extenuating issues.
Michael R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I thought the plan was comprehensive, but rather glad I didn't have to use it. I did appreciate getting an email with the details about a week before the trip. I was in another city and did not have the information on hand for the trip. The email provided that for me.
STEPEHEN L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Everything went well on trip, but was good to know that I had extra insurance in case something happened.
Janet W. would
recommend this plan to a friend or relative.
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