Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
Total failure by insuremytrip. My mother passed away four days before our trip. I was led to believe by the person I called I have full coverage to change the airline tickets. Since we bought tickets so early, and now having to change a flight from New York to Italy within a week the increased costs were over $4800, but again they said we are covered. So we scheduled my moms funeral promptly an delayed our departure by two days. Heart broken and sad over the loss of my mother we left for our trip at least feeling better believing the almost $5000 would be covered. I made all the proper notifications and filed a claim. They DENIED the claim and sent us a check for $200! They claimed the delay was not covered beyond $200. I appealed it only to be denied again...they said they would have reimbursed all of our money if we canceled, but since we were able to salvage our trip we are out over $4600 in additional costs! They have no heart and could care less about the customer...they promptly took our money but in true insurance company fashion denied our claim. It makes no sense canceling if you can delay....or at least so we thought. I would NOT buy insurance from this company!
John C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
The first best thing about the plan is the wonderful help the representatives on the phone give in finding the right plan with the right coverage.
The next best thing about the plan is not having to use it!
The next best thing about the plan is not having to use it!
Harriet P. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
My only thought was that I was over insured. The tour I was on had some coverage, but not cancellation insurance. So I felt I was paying double for similar coverage. However your price was the best I could find. I can't speak for your abilities in covering all these things as my trip was went off without a hitch.
Richard E. would not
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Feel free to call if you need assistance in choosing the right coverage level. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!Jan 16,2018
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I did not need to file any claims so I cannot comment on that portion. However, I was pleased with the level of information provided and it covered everything I needed.
Sean J. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jan 16,2018
The trip included a
tour
AXA Assistance USA
Platinum
Would have liked Cancel for Any Reason included at this price.
Gary L. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Jan 16,2018
The trip included a
tour
AXA Assistance USA
Silver
Other than the ease of purchase and the coverage, I can not evaluate the value of this plan since I, luckily, did not have the use it.
Ruth S. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!Jan 16,2018
The trip included a
tour
AXA Assistance USA
Platinum
The problem with AXA is that many are ill trained and do not pay attention to detail. I was so sick yet had to be on the phone constantly. There are only a couple of people who truly are good and capable. Some do not know what they are doing! If they could get their act together it would be a great policy and a great company. In the end they did a lot of direct billing which was nice but the enire process was extremely stressful I still have to submit bills to them for payment so I am not sure what they will or will not cover. I asked and no one could say. I think the question was clear but no one knew the answer! The best person was Lynn who is the supervisor. But she is not there 24 by 7 and the night and werkend staff are poor. It truly is a shame. They ate suppose to be the best there is so if they are the best What are the others like. I cannot even begin to imagine.
Jacqueline V. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Andrew Ostrander
AXA Assistance USA
We are sorry to hear that you were not completely satisfied with your service experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Jan 16,2018
The trip included a
tour
AXA Assistance USA
Platinum
Purchased an AXA Assistance USA Platinum Plan for a trip to Africa. I was unable to go due to an illness. Long story short, the plan paid the the amount of the claim. I received a check for $11,600. The service was good, and no hassles. I will purchase another AXA policy for our future travels. Highly recommend.
Lawrence K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims and service experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 16,2018
The trip included a
tour
AXA Assistance USA
Silver
AXA did not respond in to the claim within the time they promised(30 days)after the receipt of our claim. After 30 days we called and were promised a response by the end of the day. 3 days later there was still no response. Called again and promised a call back within an hour. Over 2 hours passed and still no call back. Called them again and was promised a response within 48 hours. 3 days later we received a request for more information, some of which we had provided when we filed our claim. We received a check today, 77 days after we filed our claim. Poor customer service, but at least they paid eventually.
Kenneth L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 04,2017 -
Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim and getting a service response. Please note that you can also request a supervisor when your expectations have not been met and we work very closely with the IMT Customer Advocate program. I am sorry your service experience did not live up to expectations but hope that you will consider us for future travel endeavors.Dec 08,2017
The trip included a
tour
AXA Assistance USA
Platinum
Insurance provided what I judged to be costly but necessary coverage. Price of it clearly indicates that I need to consider whether I really need it for future travel.
Richard B. would
recommend this plan to a friend or relative.
-
Kyle
Thank you for providing feedback on this policy.
Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly. Your policy also included the Cancel For Any Reason benefit, which will increase your premium.
Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
Nov 29,2017
The AXA Assistance USA Gold plan is a Comprehensive plan which covers a wide range of perils and hazards for Trip Cancellation. Unfortunately, it was determined that the claim did not fall within the scope of Trip Cancellation because you would have had to cancel the trip with your Travel Suppliers to be covered under that benefit.
Please consider calling us in the future prior to purchase so we can review the plan benefits with you and answer any questions you may have about coverage. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.