AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.
Meryl M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We apologize for the confusion in filing your claim. After you purchased your policy, American Modern Home insurance Company transferred their claims handling to another company. We apologize for not advising you in a more timely basis.
I am glad I purchased trip insurance for a once in life time 2 week trip to Italy. Luckily nothing prevented us from taking the trip and we didn't have any issues during the trip so we didn't need to file a claim. It would be nice if you use the same company several times for different trips that they provide you some type of rebate or cash back if you don't need to file any claims.
Meghan H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Really hard to rate without actually having filed a claim. That's where satisfaction lies - or not. So - based on my experience buying it and comparing it to other plans, I'm satisfied.
Charles O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
All good except we find the price went up because of our age although we both are in excellent health. To be fair, I expect that most insurers do this.
Michele R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.