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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have tour rated AXA Assistance USA
4.49 out of 5
1,997
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Silver
Fortunately, I did not have to file a claim, so I can’t be exactly sure of the coverage you provided. I do appreciate how easy you made it to acquire insurance. Thank you’
Nancy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
A couple of weeks before I was to leave for Italy, the doctors discovered I had lung cancer and suggested I cancel my trip as they wanted to start treatment immediately. I notified AXA to cancel my trip and it was done right a way. Filled out proper paperwork and after several months, I received my refund check. I would definitely recommend this travel insurance. They kept me updated as to the progress of the check. Will use this insurance on any of my future travel experience. They were wonderful. I thank you AXA!!!
Helen S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Because of the 18 month extended wait between booking our trip and leaving for it, we had to buy "cancel for any reason" insurance which is very expensive and does not provide 100% return of money.
Martin B. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
AXA plans seem reasonably priced in comparison to others on the market, but prices for travel insurance are unreasonably high for seniors across the board.
Donna S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We recently had to make a claim due to a medical problem that occurred shortly before our planned trip. The claim was handled smoothly, with a minimum of paperwork required from us. Our payment was quite substantial, but the insurance claim was paid with no arguments or attempts to reduce our payment.

We would highly recommend the AXA Assistance USA Gold plan to others.
Wendy K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Very happy with the plan but since I thankfully had no miss happs to test your response I will just have to keep using you until I find out.
Shirely W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The plan gave me peace of mind just in case I needed to use it.
Kathy Ann S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Fortunately we were able to go on our trip so we did not need to use the plan. I’m assuming coverage would have been complete
Stephanie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Didn’t need it but the security it provides is essential to any travel.
Valerie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
All questions we had were answered within 24 hours to our satisfaction. Thanks!
KLAUS K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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