Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Silver
We were happy to know you had our back if we needed it. Thank you.
Nancy B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
Ultimately, the plan covered what it was supposed to. It took three months of resubmitting documents repeatedly to finally get the claim solved. I would not go out of my way to insure with AXA as dealing with the claim process was not satisfying or timely. We are glad that in the end, they did cover the entire claim.
Richard K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Great plan at good price!! Didn’t use the plan, but was a good piece of mind that we had it!!!!
Keith B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I filed a claim and was told it would take 30 days. After 30 days I called to ask the status, and was told all agents were not available and that I would receive a call back in 1 hour. About 4 hours later I received a message that they had called. I called back the next day, and was told that they were working on it. The following day, I received 3 emails. The first was totally illiterate with more misspellings than correct. The second recalled the first, and the third was a repeat of the first. I again called in and was told my claim was incomplete. I was then told it would be escalated to management and that I would hear soon. I asked what that time frame was and was told a "minimum" of two days. I asked what the maximum was and was not given an answer. Amount of the claim is minimal, less than 4% of the total for trip interruption. All of the important things are not even covered, since there are "no receipts" such as frequent flyer mile loss, downgrading to coach from first class, etc. Since their was no outlay, there are no receipts and therefore not covered. Not at all satisfied, would never use them again, and will tell everyone I know.
Barry H. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
When comparing price and coverage among several providers, I often choose AXA. Will likely choose them again for future trips.
John B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
Wasn’t needed for any reason. But thankful to have coverage, just in case.
Kathleen Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Had to cancel entire trip (luxury cruise) prior to final payment due to medical condition. No problems getting refund from AXA and customer service was good.
Thomas D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Something like travel insurance which does not have to be used is always a good thing, providing some peace of mind. It's too bad that travel insurance, no matter the provider, is so expensive.
Gary G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I liked the ease of securing insurance for a trip and will use you again.
Barbara Ann K. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
Thankfully we didn't need to use the insurance but it was good to know we had it. The process of comparing plans and shopping for insurance on Insuremytrip.com was very easy.
Martha F. would
recommend this plan to a friend or relative.
If you choose to appeal this denied claim with the supporting documentation, please feel free to contact our advocates team and we would be help to help facilitate that. We can be reached at 800-487-4722. Customer Advocates contact the insurance providers on the customers behalf in an effort to resolve claim issues.