Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Silver
Claim was processed in timely manner.Thank you
edward b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew OstranderAXA Assistance USA
Thank you for the review. It can be quite disappointing to deal with challenges for a trip but we are happy to know your claims experience and processing went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Silver
The agent I spoke to was very helpful. Helped me understand plans and coverage.
Barbara N. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We look forward to providing travel protection for all of your future endeavors!Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Platinum
We had a great trip - no claim to be made and peace of mind throughout it.
Larry D. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 09,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
Fortunately I did not have to make a claim but I felt confident that I would be covered, should I need it.
Jean H. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Gold
This travel plan was expensive and I have no confidence at all that if needed, AXA would actually help us or pick up expenses. I need to rethink whether I need travel insurance in the future.
William I. would
recommend this plan to a friend or relative.
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Carol
We thank you for your comments. Policy premiums are based on (1) age of travelers, (2) trip cost, and (3) length of trip. Your premium was only 0.059% of your total trip cost which was actually economically priced when compared to other plans with comparable coverage.
We are also happy to hear that your travels were without incident so that you did not need the services of AXA Assistance USA. However, if you had needed their services, you had access to 24 Hour Worldwide Assist Services which would included but was not limited to:
Medical and Dental Referrals
Critical Care Monitoring
Emergency Medical Evacuation
Medical Repatriation
Return of Mortal Remains
Dispatch of Prescription Medication
along with AXA's "White Glove" Concierge Services.
Once again, thank you for taking the time to reply to our request for your review. In the future, you may wish to call Customer Care at (800) 487-4722 for assistance in quoting and purchasing a plan.Oct 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
you made it easy to get good coverage options
DALE M. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and forward to providing travel protection for all of your future endeavors!Oct 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
We purchased AXA insurance for a European Trip that included a Baltic cruise. All went well until we returned to the States thru NYC. They had issues going on and were cancelling flights due to "congestion". Eventually our flight was cancelled. We immediately reported it to insurance 8/02 and was advised to get statement from Airline of reason for cancellation. The statement on our paperwork said a/c maintenance so the Airline was responsible for our room (or so we thought). A day and a half after we were to arrive home we did. We worked for 2.5 weeks to get airlines to pay portion and then submitted to insurance everything airline did not reimburse. Insurance did nothing until I called to check on status 2 weeks after submission. They sent us a letter asking for more documentation about hotel room and airport parking for the 1 extra day we submitted. We submitted again and 3 weeks later had not heard a thing. Contacted insurance again and was apologized to- it was put on hold. Finally received full payment requested 2 months after submitting. IF YOU BUY AND HAVE TO USE CALL FREQUENTLY AND STAY ON TOP OF THEM. Nothing was done until after each phone call and believe me they say call to check on status- it appeared they do not want you calling to check on status because nothing has been done until you call. Keep every receipt and document otherwise you will never get your refund, Frustrating experience if you have to use insurance.
Lester R. would not
recommend this plan to a friend or relative.
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Carol
Thank you for your detailed comments which we brought to the attention of the AXA Assistance USA claims department. You are correct in advising your fellow travelers to request and save all receipts which are necessary documents for reimbursement in a claim. It is also disappointing to hear that you were not contacted on a regular basis by the AXA claims department.
In the future, please remember that InsureMyTrip does offer our Unparalleled Customer Service:
"We are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our “Anytime Advocates†will support you with the process if you feel a claim has been unfairly denied." We will also be happy to assist if you do not hear from the claims department within 30 days or need assistance in working with your claim representative. You can call Customer Service at (800) 487-4722 to request an advocate. We are available weekdays from 7:00 AM - midnight ET and weekends 9:00 AM - 9:00 PM ET.Nov 01,2017
The trip included a
cruise
AXA Assistance USA
Gold
We didn't need to use it, so I cannot say if the coverage was adequate. BUT, it did allow us to feel more comfortable in that we would be protected if we did need to cancel. It was very expensive, though.
Philip Y. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip. Feel free to call in to discuss your insurance needs to make sure you're getting the best insurance coverage at the price point you are looking for. We look forward to providing travel protection for all of your future endeavors!Oct 24,2017
The trip included a
cruise
AXA Assistance USA
Silver
Luckily I didn't have to use it, so I can't say how efficient/effective it is. It makes it impossible to give accurate answers to your questions. The last question which YOU answered for me is uncalled for - I don't know if I would recommend it based on the fact that I didn't have to use it so I don't know what a hassle or not it may have been had I made a claim. I changed your "yes" to a "no" on that one because it is irrelevant based on my knowledge of how it would have been to deal with you had I made a claim.
Kay P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance looks forward to providing travel protection for all of your future endeavors!Oct 16,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
PLAN WAS NOT USED.
MARJORIE H. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 04,2017