Travel Insurance Reviews for AXA Assistance USA Gold


The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, options for cancellation for any reasons, and situations like having to pay for childcare due to a delay in your trip.

To learn more, see the AXA Assistance USA Gold product page.

Customers rate the AXA Assistance USA Gold plan
(4.56 out of 5)
based on 861 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Gold
Since I didn't use the plan, it is hard to rate it. The proof is in the performance if needed.
Steven G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
AXA did a prompt job of reimbursing my claim--once they got the paperwork by email. It took several weeks of phone calls to people whose first language was not English before I finally obtained correct information for filing. Within days, my claim was then processed. Should you file a claim, do not use US Mail to Miami; instead, file electronically and speak to a Claim Agent in Chicago, not Miami, to eliminate the language barriers.
Yvonne L. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
AXA Assistance USA Gold
I had some hotel and taxi expenses due to a flight cancellation for weather. They approved the claim and processed the claim check in a timely manner. I will use them again.
Felino C. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We appreciate their help and understanding in a difficult situation for us.
Susan G. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide you coverage and assistance and hope you will consider AXA Assistance USA for future travels.
    Feb 01,2016
The trip included a
AXA Assistance USA Gold
We have purchased insurance from AXA to cover three trips, and twice we needed to file a claim. Their response was consistently prompt, compassionate, and fair. We were fully reimbursed for all expenses that we documented on both claims.
Larry S. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had good experience with the claims process. We look forward to providing travel protection for all of your future endeavors!
    Feb 02,2016
The trip included a
AXA Assistance USA Gold
Good news did not use it. Glad we were covered!
Howard K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
The ultimate test in any insurance is in handling claims. Since we did not file a claims, we reserve judgement on the insurance.
Youssef Nashed Y. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I had medical treatment during our trip. I informed AXA before we got home and received a claim form. I filled it out and sent documentation (not difficult) and within a week I was informed that my claim was approved and I would receive a check within 2 weeks. Great service!
Sandra S. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Again no comment as I did not have to use it.
karen e. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Thankfully, we did not have to file a claim but knowing that we were covered for any emergency made our trip more enjoyable. It was easy to increase the coverage to a higher amount of coverage when we decided to extend our cruise another week.
JOHN D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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