Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, options for cancellation for any reasons, and situations like having to pay for childcare due to a delay in your trip.

To learn more, see the AXA Assistance USA Gold product page.

Customers rated the AXA Assistance USA Gold plan
4.55 out of 5
1,169
ratings and reviews
98%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Since I was lucky enough not to have to file a claim, I am unable to fully rate the coverage. I expect that I would have been satisfied due to previous reviews.
JOAN F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I'm very happy with AXA. The TSA broke my $125 sun glasses when checking in my bag. I was hoping this would be covered by AXA; but it wasn't. Too bad for me.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I had to use my luggage delay coverage. After following the instructions for filing the claim I was kept informed and received the check within the specified time without hassle.
Rosalyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Everything went smoothly on this trip. This was a do over because I had to cancel the same trip in December because of leg injury. AXA gave me back every penny. I highly recommend AXA.
Carl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Very hard to say how good it is since I did not make any claim.
Alvin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
When I had erred with the dates of my travel, AXA Assistance accommodated me with the correction to fully insure all of my trip.
Stephen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
I was very pleasantly surprised by how simple the process was for me to be a paid by the company promptly
33473Robert T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Gold
You never know what life can bring, and the potentially disasterous financial impact of a major medical event while travelling was some thing that my wife and I did not want to risk. We felt very secure having our AXA Assistance Gold Plan while we travelled. No stress, just Fun! Thanks AXA.
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
After filing claim, Seven Corners (servicer for AXA) incorrectly sent amount due from summary submitted. It was only after escalating claim (via appeal) was correct "original" amount resolved 3 months later. ...OH and all for a minor medical issue for our daughter... less than $500 (can't imagine what they'd do if it were serious or a major medical issue)
Kenneth G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The customer service team at AXA Assistance were fabulous. Prior to filing, I had a number of what I felt were unusual questions and options. In a series of several emails, each having a prompt, clearing fair response, I filed my claim. The claim correspondence kept in in the loop regarding where the claim was i their process, and the refund was received in a reasonable time. The entire process was quick, painless and fair and I would highly recommend them.
lawrence k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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