Travel Insurance Reviews AXA Assistance USA Platinum
The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.
To learn more, see the AXA Assistance USA Platinum product page.
AXA Assistance USA
Platinum
The marketing was deceptive and explanations not clear enough; I discovered this by calling your customer service just before our trip (by the way, he was rude, impatient, and interrupted frequently).
Martin S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Platinum
This is the only company I use for travel insurance. My husband had emergency surgery while we were traveling in Taiwan. He ended up in the hospital for eleven days plus his admittance in the ER. All bills were paid including follow up visits. I also use them for travel in the USA as my ACA coverage doesn't extend beyond my provider network. They are easy to work with and provide excellent service.
Cheryl D. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
AXA Assistance USA
Platinum
Trip was cancelled so I didn't need this - and had no way of knowing how to cancel so I wouldn't be charged.
Jennifer G. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your feedback. We apologize for any difficulties you may have experienced with the cancelation of your trip. AXA's customer service center is available to you every day of the week from 9am – 8pm ET to answer any questions you might have regarding your trip cancellation benefits. You can reach them at 1-855-327-1441.Jul 17,2019
The trip included a
cruise
tour
AXA Assistance USA
Platinum
All good except we find the price went up because of our age although we both are in excellent health. To be fair, I expect that most insurers do this.
Michele R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AXA Assistance USA
Platinum
Your website did not make it clear when I should purchase my plan. As a result, even after I queried the help desk and they replied, I did not buy my policy greater than 14 days before my trip. So, I paid more for it than a greater than 14 days before the trip policy I had found when searching earlier. Again, unclear that if you buy the policy more than two weeks before the trip, it is cheaper and you get a better selection of policy. Please make this more clear in your information.
Mary T. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review which allows us the opportunity to clarify the best time to purchase the policy for you and your fellow travelers.
We usually recommend that you purchase a plan within 10 to 21 days (depending on plan) of your Initial Trip Payment so you may qualify for any time-sensitive benefits, including but not limited to, the Preexisting Condition Waiver, Cancel for Any Reason and Financial Default coverage. However, you may choose to purchase any of our plans up to the day before you depart on your trip.
In answer to your comment on paying more for a plan within 14 days of departure, there really is only one company on our website offering two Comprehensive plans that may differ in premium depending on the date of purchase. All other Comprehensive plans, including AXA Assistance USA, base their premiums on age of traveler, trip cost and length of trip and do not increase or decrease the closer you get to departure.
We are inviting you to call Customer Care at (800) 487- 4722 at your convenience so that we can better explain the various plans and pricing with quote comparisons.May 05,2017
AXA Assistance USA
Platinum
Term insurance is hard to rate for buyers - if a claim is not filed, how do you know if the company will provide anything promised? Is increasing the price of a well planned and successful vacation by 5 to 10% value or excess waste?
Keith F. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 31,2016
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